How to Contact Sallie Mae Customer Service?

Sallie Mae Customer Service

Sallie Mae, also known as SLM Corporation, is a publicly-traded US Corporation that offers consumer banking services. Initially. Sallie Mae was a government entity that used to service federal education loans and thus was earlier known as the Student Loan Marketing Association.

However, later, this entity changed its name and became private and started providing loans to private students. The primary business of the Sallie Mae is to create, service, and collect private education loans. Also, the company is known for providing college saving tolls such as the Upromise Rewards business and Online planning for college tools and resources.

Previously, Sallie Mae originated federally guaranteed student loans originated under the Federal Family Education Loan Program (FFELP) and worked as a servicer and collector of federal student loans on behalf of the Department of Education. At present, the company offers private education loans and manages billions of assets. While the services offered by Salle Mae are reliable and effortless, however, sometimes some students experience issues with their services, and thus look for assistance.

In order to ensure the convenience for the students, the company offers assistance to the students through its Sallie Mae support center. To know about the different ways to reach Sallie Mae support for assistance, follow the information provided below.

Guide to Contact Sallie Mae Support for Assistance

At Sallie Mae Support, there are numerous assistance options available that you can use to get help for the issue or query you have related to Sallie Mae services. To know about these assistance options and how to use them to seek assistance, go through the information provided below.

  1. Frequently Asked Questions

If you have common queries related to Sallie Mae services such as problem accessing your account online, issue applying for student loans, unable to get Sallie Mae credit card etc., you can find the answers to such queries and issues easily at Frequently Asked Questions section at Sallie Mae support. To know how to reach the Frequently Asked Questions section, follow the instructions provided below.

  • Go to the homepage of Sallie Mae on your web browser.
  • Once you are on the homepage, you will need to scroll down to the bottom of the page.
  • On the bottom of the page, you will need to click on the FAQ option located on the lower-right corner of the page.
  • As you will click on the FAQ option, you will be directed to the next screen.
  • On the next screen, you will find the list of common issues frequently raised by students and Sallie Mae credit cardholders.
  • You will need to browse through a list of queries to find an answer to your problem or concern.

 

  1. Contact Us Section of Sallie Mae Support

If you are unable to find an answer to your query or concern at the Frequently Asked Questions section of Sallie Mae support, it is suggested to go to the Contact us section of Sallie Mae support to look for a solution to your problem. To go to the Contact us section, you will need to follow the information provided below:

  • Go to the homepage of Sallie Mae on your web browser.
  • Once you are on the homepage, you will need to scroll down to the bottom of the page.
  • On the bottom of the page, you will need to click on the Contact us option located on the lower-right corner of the page.
  • As you will click on the Contact us option, you will be directed to the next screen.
  • On the next screen, you will find the list of different categories.
  • Here, you will need to go to the relevant categories according to the problem you are experiencing.
  • Once you have selected the category, you will find the most relevant links to the category. So, you can try finding an answer to your query using these links.

 

  1. Social Networking Sites

Another great way to seek assistance from Sallie Mae support for your problem or concern is by raising your query at the social networking sites where Sallie Mae is present. The following are the direct links to the social networking site where Sallie Mae is actively available.

Once you are on one of these links, you are most likely to find an option post your query on their wall. So, just go to one of the social networking sites and enter your query in the provided field and post it. Moreover, some of the Social sites (for example Twitter) also offer the option to send a direct message. So, you can also raise your question to Sallie Mae support by sending a direct message. However, make sure to provide your information as much as possible to make it easier for the Sallie Mae support to provide you an appropriate solution.

  1. Phone Number Support

If even after using the above-mentioned assistance options you are unable to get a solution for your problem, it is suggested to seek assistance from Sallie Mae support by calling on their following phone number.

  • Sallie Mae Support Phone Number: 1 800 472 5543
  • New Student Loans Customer Service Links: 855 756 5626 (Mon – Thu 8 AM – 10 PM ET, Fri 8 AM – 9 PM ET)
  • New Credit Card / Existing Credit Card: 1 888 295 3447 (Mon – Fri 10 AM – 7 PM ET)
  • Existing Personal Loans: 1 800 472 5543 5626 (Mon – Thu 8 AM – 9 PM ET, Fri 8 AM – 9 PM ET, Sat 9 AM – 6 PM ET)
  • CS, Money Market, and High-Yield Saving Accounts: 877 346 2756 (Mon – Friday 8 AM – 8PM ET)
  • SmartyPig Accounts: 877 751 6884
  • Resource for Schools: 844 827 7478 (Toll-Free) / 302 451 4912 (Direct) / 877 456 6221 (International) (Mon – Fri 8 AM – 8 PM ET)

 

So, these are all the assistance options that you can use to seek assistance from Sallie Mae customer support for the problem you experience with the services of Sallie Mae.

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