Long Island Power Authority, also known as LIPA, is a municipal subdivision which is known for owning the electric transmissions and electric distribution system serving all Long Island and a part of New York City known as Rockaways. Originally, LIPA was created to acquire the Long Island Lighting Company (LILCO) electric and natural gas infrastructure.
However, at present, the control of the electric infrastructure portion of the LIPA business is in the hands of PSEG. The Pseg Long Island electric system offers its services to more than 1 million customers. In order to ensure the convenience of the customers, the company has a dedicated Pseg Long Island customer support to provide assistance to the customers experiencing a problem with Long Island services. To know about the different assistance options available at Pseg Long Island customer support, go through the information provided below.
Guide to Reach Pseg Long Island Customer Support
At Pseg Long Island customer support, there are numerous assistance options that you can choose to seek help from Long Island customer support. So, regardless of the issue or query, you are experiencing with Long Island support, you can use the following assistance options to get rid of an issue.
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Search Support for Assistance
For common queries related to your Long Island account such as reviewing your electric bill, making a payment, updating preferences, reporting an outage, you can find instant answers to such queries easily using the search option at Long Island customer support.
- On your web browser, go to the PSEG Long Island homepage.
- Once you are on the homepage, you will need to click on the CONTACT US option located on the top-right corner of the page. A drop-down menu will appear on your screen.
- In the drop-down menu that appears on your screen, you will need to enter your query in the Search field.
- After entering your query in the search field, you will need to click on the search icon. This will display the search result on your screen.
- From the search result, you will need to select the most relevant topic related to your query and follow the information provided in it to overcome the problem in your Long Island account.
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Email Support
If you are unable to find assistance using the search option or if you need further assistance regarding your query, you can send an email to the PGES Long Island customer support. To know how to send an email to Long Island customer support, follow the instructions provided hereinbelow.
- On your web browser, go to the PSEG Long Island homepage.
- Once you are on the homepage, you will need to click on the CONTACT US option located on the top-right corner of the page. A drop-down menu will appear on your screen.
- In the drop-down menu that appears on your screen, you will need to scroll down and click on the Email Us option. This will direct you to the next screen.
- On the next screen, you will be prompted to provide certain information such as Language Preference, Account Type, First Name, Last Name, Email Address, Phone, Customer ID, I need help with, and comments.
- Once you have provided the required information and have selected the appropriated option in “I Need Help With”, and entered desired comments, you will need to click on the Submit
- The customer support team of Long Island will reply with an appropriate solution for your query on the email address entered by you.
NOTE: Make sure to log in to your Long Island account when submitting the form. Also, if you have any document to provide with your email, you can upload it by clicking on the Upload Attachment button.
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PSEG Long Island on Social Networking Sites
PSEG Long Island is actively available on popular social networking sites such as Facebook and Twitter. So, if you are unable to get assistance by using the above-given options, you can post your query on the social networking sites where PSEG Long Island is available. The following are the social media sites that you can use to post your query.
When you are on one of these links, you generally find an option to post your query on their wall. So, all you need to do here is go to one of the social networking sites, enter your query in the provided field, and post it. Additionally, some of the Social sites like Facebook and Twitter offer the option to send a direct message. So, you can also post your query to PSEG customer support by sending a direct message. However, when doing so, it is important to ensure that the information provided by you is correct.
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PSEG Long Island Customer Support Phone Number
Another ideal option to seek assistance from PSEG Long Island customer support is by contacting them via their phone number. The customer support phone numbers to reach PSEG Long Island support are as follows:
- PSEG Long Island’s 24-hour emergency: 1-800-490-0075.
- Residential Customers: 1-800-490-0025
- Business Solutions Center: 1-800-966-4818
- Español: 1-800-490-0085
- Billing & Account Management: 1-800-490-0025
- Building & Renovation Services: 1-844-341-6378
- Claims: 1-800-252-4688
- Energy Efficiency & Rebates: 1-800-692-2626
- Media Relations: 1-516-229-7248 – 24 hr pager
- Tree Trimming: 1-800-490-0025
- Call Before You Dig: 811
- TTY/TTD: 1-631-755-6660
- Theft of Service: 1-631-755-6871
- Report an outage: Text OUT to PSEGLI (773454)
- Downed Wires: 1 800 490 0075 / 1 631 755 6900
- Business Solutions: 1-800 966 4818
NOTE: The Customer Service Representatives of PSEG Long Island customer support are available Monday to Friday between 8 AM to 8 PM. Automated phone service is available 24 by 7.
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Quick Links to Get Assistance
If you have issues or concerns related to matters like outage, theft, scams & frauds, etc. you can refer to the quick links provided below.
- Bill Payment
- Report Outage
- Moving
- Claims
- Customer Service Locations
- Financial Assistance Programs
- Scams & Frauds
- No Power
- Diagnose Partial Power
NOTE: Make sure to follow the information provided in the above-mentioned links. In case of emergency, it is suggested to use the phone numbers provided above instead of referring to links online on the websites.
So, these are the assistance options that are available at PSEG Long Island customer support. If you ever need help with any of the problems related to Long Island, feel free to use the options provided above.
