AT&T U-Verse, generally known as U-Verse, is a former AT&T brand of triple-play telecommunications services. At present, the brand is available in reference to the IPTV services and comes with broadband internet (now AT&T Internet or T&T Fiber), and IP Telephone services in 48 states. Later, AT&T declared that the U-Verse brand will no longer be applicable to its phone and broadband services, renaming them “AT&T Phone” and “AT&T Phone” respectively.
U Verse is known for offering 180+ TV channels to its millions of subscribers countrywide. While the services offered by U-Verse are reliable and smooth functioning, however, some users sometimes experience one or the other issue with their U-Verse services, and thus, looks for assistance. In order to help such customers and ensure their convenience, the company provides assistance through its U-Verse customer support. To know about the different assistance options available at U-Verse customer support, go through the information provided below.
Guide to Reach U-Verse Customer Support
There are numerous assistance options available at U-Verse customer support. So, regardless of the problem or query, you are experiencing with your U-Verse service, you can find instant assistance for it using the different assistance options available at U-Verse customer support. Below is the detailed information about the assistance options.
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Troubleshooting
For common issues and queries such as installation issues, unable to watch channels, poor quality videos, etc. you can seek instant assistance using the Troubleshooting option. At Troubleshooting option of U-Verse support, you can find assistance by following these steps:
- Go to the homepage of U-Verse on your web browser.
- Once you are on the homepage, you will need to scroll down locate the Help & Support
- Once you are in the Help & Support section, you will need to click on the U-verse TV option. This will direct you to the next screen.
- On the next screen, you will find multiple assistance options. Here, you will need to scroll down to get to the Troubleshooting
- In the Troubleshooting option, you will need to click on the Fix it now button. You will be directed to the next screen where you will be prompted to sign in to your account.
- So, simply log into your account and follow the on-screen prompts to get assistance for your particular problem.
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Community Forum of U-Verse
At the U-Verse community forum, you can try getting help for your query from other U-Verse users. At Community Forum, not only you can find an answer to the query you are experiencing but also you can provide a solution to issues faced by other users. To get to the U-Verse community forum, follow these steps:
- Go to the homepage of U-Verse on your web browser.
- Once you are on the homepage, you will need to scroll down locate the Help & Support
- Once you are in the Help & Support section, you will need to click on the U-verse TV option. This will direct you to the next screen.
- On the U-Verse Help & Support section, you will need to scroll down to the bottom of the page and click on the Explore the forum options.
- Once you are on the Community Forum page, you will need to click on the Ask a question button and follow the on-screen prompts to post your query here.
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Helpful Videos
Another excellent option that you can use to get help from U-Verse customer support for your query or problem is through Helpful Videos. To get to Helpful Videos, follow these steps:
- Go to the homepage of U-Verse on your web browser.
- Once you are on the homepage, you will need to scroll down locate the Help & Support
- Once you are in the Help & Support section, click on the U-verse TV option.
- On the U-Verse support page, you will need to click on the Helpful Videos option, you will be directed to the section where you can find the list of all the available videos for assistance.
- Simply browse through the list of videos to find the one that you wish to fix an issue with your U-verse tv.
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Quick Links to Get Assistance from U-Verse Customer Support
If you are experiencing issues with matters such as channels, packages & programs, streaming, apps & settings, or with equipment, and installation, you can refer to the quick links provided below. All you need to do with this link is just click on the relevant link and follow the instructions provided in it to overcome a problem in your U-Verse service.
- Channels, Packages & Programs
- Streaming, Apps & Settings
- Equipment Setup
- Installation & Order Status
- Remote Control Setup
- Getting Started
- Help Articles
- Make Payment
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Social Networking Sites
U-verse is actively present on popular social media platforms such as Facebook, Twitter, Instagram, and LinkedIn. So, if you wish to seek assistance for your problem using these sites, you can easily do so by posting your query on their walls/pages, or you can send a direct message to them on the desired social media site. The following are the direct links to the social media sites where you can find U-Verse TV.
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Live Chat Support
U-verse customer support is also known for providing assistance to its customers through live chat support. To know how to get assistance from U-Verse customer support via live-chat, follow the steps provided below.
- Go to the Contact Us page of AT&T on your web browser.
- Once you are on the Contact Us page, click on the TV From the drop-down menu, select U-verse TV. You will be directed to the next screen.
- On the next screen, you will need to scroll down to locate the “Prefer to Chat” section.
- In the Live-chat section, simply click on the CHAT LIVE option and follow the on-screen prompts.
- The availability of live chat session is 7 AM to 1 AM ET every day.
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U-Verse Customer Service Phone Number
If you even after using the above-mentioned options, you are unable to find desired assistance from U-Verse customer support, you can contact their experts by reaching them through following phone numbers:
- Bill & account: 288.2020 (Monday – Friday, 8 a.m. – 7 p.m. local time) (Saturday, 8 a.m. – 5 p.m. local time)
- Technical Support:288.2020 (Available 24/7)
- New service: 844.827.7057 (Monday – Friday, 8 a.m. – 10 p.m. ET) (Saturday and Sunday, 8 a.m. – 5 p.m. ET)
- Disability resources: TTY 800.651.5111 / Voice 866.772.3140 (Monday – Friday, 10 a.m. – 10 p.m. ET) (Saturday, 11 a.m. – 7:45 p.m. ET)
So, these are all the assistance options available at U-Verse customer service that you can use to seek assistance from U-Verse.
