Pacific Gas and Electric Company, commonly known as PG&E, is an American investor-owned utility (IOU) with publicly traded stock. The utility service offers natural gas and electricity to most of the parts of California. PG&E serves more than 5 million households, making it one of the top service providers of natural gas and electricity to residential, small & medium business, and large business widely.
The company ensures the convenience of its large customer base by offering assistance through its PG&E customer support center. At PG&E customer support, you can find different assistance options to overcome an issue or query you have with PG&E services. To know about these different assistance options available at PG&E, go through the information provided below.
Guide to Reach PG&E Customer Support for Assistance
As there numerous support options available at PG&E customer service, finding assistance for your issue or query is an effortless task. Whether you are experiencing a problem with payment, reporting a gas leak or viewing electric outages, you can get instant assistance from PG&E support through the different support options available. Below you can find the information for all the support options available at PG&E customer service.
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PG&E Help Center
One of the best ways to seek assistance from PG&E customer support is through PG&E Help Center. At PG&E Help Center, you can find assistance through help articles provided on PG&E customer support. To know how to get help from PG&E customer support, follow the information provided below.
- On your web browser, go to the homepage of the PG&E site.
- Once you are on the homepage, you will need to scroll down to the bottom of the page and click on the Help option located on the bottom-right corner of the page. You will be directed to the next page.
- On the next page, you will see the search option to find help regarding your query or issue. In the search field, you will need to enter a keyword related to the problem or query you are having and press the Enter A search result will be displayed on your screen.
- From the search result, you will need to select the appropriate help article and follow the instructions provided in it to fix the problem you are facing.
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Email Support
Another ideal assistance option that you can use to get help from PG&E customer support is by sending your query through email. The email support option at PG&E allows you to get help for your query or concern through email messages. To know how to use Email support for assistance, follow the information provided below:
- Go to the PG&E homepage on your web browser.
- Once you are on the homepage, you will need to scroll down to the bottom of the page and click on the Contact PG&E You will be directed to the next page.
- On the next page, you will need to scroll down to get to the Contact Us section. In the Contact Us section, you will need to click on the EMAIL US This will expand the tab on your screen.
- In the expanded tab, you will need to click on the VISIT THE ONLINE CONTACT FORM This will direct you to the next screen.
- On the next screen, you will be provided a form to get assistance for your query or problem.
- To send your query via email, you will need to go to “Send us an email” section, select Account Type (Residential / Business or Agricultural), and select the option under I NEED HELP WITH
- After that, simply follow the on-screen instructions to send your query via email.
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Connect With PG&E Support via Social Media Sites
PG&E is also available on many popular social media sites such as Facebook, Twitter, Instagram, YouTube, and LinkedIn. So, if you wish to seek assistance from PG&E support, you can use the social media platform as well. Below are the links available for social media sites:
To get help from these social sites, just go to any of the links and post your query on their wall or send a direct message to PG&E support. You will get the response to your query from PG&E support experts at the earliest.
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PG&E Phone Number Support
If even after using the above-given support options you are unable to find a solution to your problem, you can seek assistance from PG&E support by contacting them through their phone number. Whether you are having power outage issue, payment problem, or if you are moving, you can easily seek assistance for all such queries by dialing phone number:
- 24-hour Power Outage Information Center: 1-800-743-5002
- Residential Customer Service Center: English or Español: 1-877-660-6789 / 中文: 1-800-893-9555 / Tiếng Việt: 1-800-298-8438 / TTD/TTY: 7-1-1 (California Relay Service) (Monday-Friday, 7 AM. – 9 PM) (Saturday, 8 AM. – 6 PM)
NOTE: 24-hour availability for emergencies and automated customer service (Sunday and after hours)
- Business Customer Service Center: 1-800-468-474300 (Monday-Friday, 7 AM – 6 PM)
- Agricultural Customer Service Center: 1-877-311-3276 (Monday-Friday, 7 AM- 6 PM.)
- Solar Customer Service Center: 1-877-743-4112 (Monday-Friday, 8 AM.- 5 PM)
- Call Before You Dig: 811
Other Important Numbers
- Building and Renovation Service Center: 1-877-743-7782
- Diablo Canyon Power Plant: 1-805-546-5292
- Shareholder Information: 1-888-489-4689
- Smarter Energy Line: 1-800-933-9555
- Solar Customer Service Center: 1-877-743-4112
Special Services
Vision Impaired
To Request large print service, a braille bill or schedule an appointment for household appliance braille marking services: 1-800-743-5000
- English: 1-800-743-5000
- Spanish (español): 1-800-660-6789
- Chinese (中文): 1-800-893-9555
- Vietnamese (Việt): 1-800-298-8438
- All other languages: 1-800-743-5000
Deaf/Hard of Hearing/Speech
PG&E provides assistance for deaf, hard of hearing, and visually-impaired customers, and also for customers who have a speech disability with various services.
- For TTY, contact California Relay Service at 7-1-1. (1-800-652-4712)
- English: 1-800-743-5000
- Spanish (español): 1-800-660-6789
- Chinese (中文): 1-800-893-9555
- Vietnamese (Việt): 1-800-298-8438
- All other languages: 1-800-743-5000
Language Translations for Customers
When calling, you can ask for translation services.
- Español: 1-800-660-6789
- 中文: 1-800-893-9555
- Tiếng Việt: 1-800-298-8438
- All other languages: 1-800-743-5000
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Quick Links
For common queries such as billing, financial assistance, transfer service, property management, outages, etc. you can refer to the links provided below.
- Residential: Account, Billing, and Payment
- Residential: Financial Assistance
- Start, Stop, Transfer Service
- Property Management
- Electric Outages/Service Reliability Inquiries
- Gas Outages
So, these are all the assistance options available at PG&E customer support that you can use to resolve issues and queries you experience with PG&E services.
