Duke Energy Corporation, also known as Duke Energy, is an electric power holding company in the United States. The company is known for having approximately 51,000 megawatts of electric generating capacity in Florida, the Midwest, and Carolinas. While Duke Energy provides electricity to 7.7 million retail customers in six states, its natural gas distribution service is known for serving more than 1.6 million customers in Carolinas, Kentucky, Ohio, and Tennessee.
Duke Energy is constantly transforming the customers’ experience, generating cleaner energy, modernizing their energy grid, and expanding the infrastructure of their natural gas to build a smarter energy future for their esteemed customers. Moreover, to ensure the convenience of the customers in regards to the service offered, the company has also made Duke Energy customer support available for the customers. At Duke Energy customer support, there are numerous assistance options made available for the customers to get prompt answers for all their queries and worries.
Guide to Contact Duke Energy Customer Service
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Ask Question
One of the support options available at Duke Energy Customer support center is “Ask Question”. In this support medium, a blank field is provided where you can type your question and find an answer for it. To know how to get to this option and use it, follow the instructions provided below.
- Open a web browser on your computer and go to the Duke Energy website’s homepage.
- Once you are on the homepage of Duke Energy, you will need to scroll down to the bottom of the page and click on the Customer Service
- On the next screen, you will need to select your city where you need assistance. You will be directed to the customer service page of Duke Energy for that particular city.
- On the customer service page, you will need to scroll a bit to get to the section which says “Have a question? Type it here”.
- In this section, you will need to type your question in the provided field and press the ASK You will get the list of queries related to your “question” with answers.
NOTE: Try to type a short question or just the keyword related to it. For example, if you wish to know about reporting an outage, you can either type Report an Outage or simply Outage in the provided field.
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Social Media Support
As Duke Energy is available on almost all popular social networking websites such as Facebook, Twitter, Instagram, LinkedIn, and YouTube, you can raise your query to Duke Energy customer support on these social media sites either by sending a message or by posting your query on their wall. Below you can find the quick links to the social networking sites on which Duke Energy is available.
- YouTube
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Quick Links
If you wish to get information about the Billing & Payment Options, Tree Trimming, Outages, Claim Filing, Light Repair, Digging, etc. you can go to the direct links provided below.
- Billing & Payment Options
- Tree Trimming
- Outages
- File a Claim
- Request a Light Repair
- Start, Stop & Move
- Browser Test
- Call Before You Dig
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Phone Assistance
If none of the above-mentioned assistance options help you resolve the query or concern you are having, it is best to reach Duke Energy customer support using the phone numbers provided below. Depending on the type of issue you are experiencing with Duke Energy, you can use the following phone numbers.
| Department | Phone Number |
| Customer Service – Home | 844.378.6352 (Monday – Friday 7 a.m. to 7 p.m. EST) |
| Customer Service – Business | 800.653.5307 (Monday – Friday 7 a.m. to 7 p.m. EST) |
| Hearing or Speech Impaired | 711 (TTY or TDD Relay Service) |
| Report Energy Theft | 800.777.9898 |
| Report Copper Theft | 800.777.9898 or 800.POWERON |
| Lakes & Recreation | 800.829.5253 or 800.829.LAKE |
| Media Contacts | 800.559.3853 |
| Investor Relations | 800.488.3853 |
| Report Fraud and Scams | 800.777.9898 |
| Report an Environmental Concern | 855.355.7042 |
So, these are the different ways you can contact Duke Energy customer support for assistance.
