Eversource Energy, earlier known as Northeast Utilities, is a publicly-traded energy company that along with numerous regulated subsidiaries is known for offering natural gas service, retail electricity, and water services to around 4 million customers in New Hampshire, Massachusetts, and Connecticut. After the merger with NSTAR, the company had more than 4,000 circuit miles of electric transmission lines, over 6400 miles of the natural gas pipeline, and 72000 pole miles of distribution lines.
The company changes the name itself and all its subsidiaries as Eversource Energy. The Fortune 500 companies are said to be the leading Energy Efficiency provider in the country. While the company is appreciated for its reliable and uninterrupted service, however, some customers sometimes face issues with their services and look for assistance. In order to help such customers and ensure their convenience, the company has a dedicated Eversource customer support center. If you ever face any issue with the Eversource Energy service or have some queries, you can reach Eversource Energy customer support easily using the information provided below.
Guide to Contact Eversource Customer Support
From email support, phone support, to help guides and forms, there are several assistance options provided at Eversource customer support which you can use to seek assistance for your problem. To know how to use these different assistance options to get help for your particular queries and concern, go through the information provided hereinbelow.
-
Help Guides
For common queries related to Billing & Payments, Outages, Moving, Scams, Builders & Contractors, etc. you can find instant assistance using the help guide support medium provided at Eversource customer support. To know how to get to the Help Guides assistance option, follow the steps provided below.
- Open a web browser on your computer and go to the home page of the Eversource Energy website.
- Once you are on the homepage of the Eversource Energy website, you will need to scroll down to the bottom of the page and locate the RESIDENTIAL section on the lower-left corner of the screen.
- In the RESIDENTIAL section, you will need to click on the “Contact Us” option. This will direct you to the Contact Support page of Eversource Energy. On the contact page, you will need to find the “What else can we help you with” section where you will see the help guides.
- By default, the questions you will see in the Help Guide section will be related to Billing & Payments. To change the category, you will need to click on the Billing & Payment option which will open a drop-down list on your screen.
- From the drop-down list, you will need to select a relevant category with which you need assistance.
-
Email Support
Another ideal option that you can use to seek assistance from Eversource customer service is through the Email support medium. With an Email support option, you can easily get help for your queries and concerns through one of the Eversource customer support executives via email. To know how to get to this option, follow the steps provided below.
- On your computer open a web browser go to the Eversource Energy home page.
- On the home page of Eversource Energy, you will need to scroll down to the bottom of the page and go to the RESIDENTIAL section located on the lower-left corner of the screen.
- In the RESIDENTIAL section, you will need to click on the Contact Us You will be directed to the contact support page of Eversource Energy.
- On the Contact Us page, you will need to go to the “Ways To Contact Us” section where you will need to click on the EMAIL
- As you will click on the email option, you will be prompted to provide certain information which includes – Account Number, First Name, Last Name, Address, City, Zip Code, Email Address, Phone Number, and Message.
- Once you have filled all the required information in the provided fields, you will need to click on the SUBMIT
-
Social Networking Sites
Eversource Energy is active on popular social networking sites such as Facebook, Twitter, Instagram, LinkedIn, and YouTube. If you wish to seek assistance from Eversource Energy customer support through these options, you can either send a direct message or post your query on the respective social media pages. Below you can find the direct links to social networking pages of Eversource Energy.
-
Fill Forms for Assistance
If you have queries related to Tree Trimming, Street Light Repair, Energy Theft, Property Damage Claims, etc. you will be prompted to fill up a form. To get to these forms, you will need to follow these steps:
- Open a web browser on your computer and go to the home page of the Eversource Energy website.
- Once you are on the homepage of the Eversource Energy website, you will need to scroll down to the bottom of the page and locate the RESIDENTIAL section on the lower-left corner of the screen.
- In the RESIDENTIAL section, you will need to click on the “Contact Us” option. This will direct you to the Contact Us page of Eversource Energy. On the contact us page, you will need to click on the FORMS option in the “WAYS TO CONTACT US” section.
- As you will click on the FORMS option, you will be provided the following links on your screen.
- Tree Trimming Request
- Service Request
- Street Light Repair Request
- Energy Theft
- Property Damage Claims
- Net Metering Equipment
NOTE: As you will click on any of these links, you will be prompted to fill up a form. Just fill the form and follow the on-screen prompts to submit your form.
-
Phone Number Support
If even after using the above-mentioned support options you are unable to seek appropriate assistance from Eversource Energy customer support. You can try reaching them via the following phone numbers. The steps to get to these phone numbers are provided below.
- Go to the Eversource Energy home page on your web browser.
- Once you are on the homepage, you will need to scroll down to get to the bottom of the page.
- On the bottom of the page, you will need to go to the RESIDENTIAL section and click on the Contact Us Doing so will direct you to the Contact Us page.
- On the Contact Us page, you will need to go to the “WAYS TO CONTACT US” section.
- In the “WAYS TO CONTACT US” section, you will need to click on the CALL As you will click on the CALL option, you will be given RESIDENTIAL phone numbers to get assistance from Eversource Energy customer support. The phone numbers will be as follows:
- Customer Service: 800 662 7764
- Credit & Collections: 844 273 7760
- Builders and Contractors: 800 362 7764
- TTY/TDD Hearing Impaired: 800 346 9994
- If you wish to need assistance for your Business connection of Eversource Energy, you will need to select the checkbox next to the Business
- As you will select the Business option, you will get the list of relevant phone numbers. The phone numbers will be as follows:
- Customer Service: 866 362 6025
- Credit & Collections: 844 273 7760
- Builders and Contractors: 800 362 7764
- TTY/TDD Hearing Impaired: 800 346 9994
NOTE: As the phone numbers can be changed by the company anytime, you can follow these steps to get to the Phone numbers section and get up-to-date information.
So, these are the different assistance options that you can use to seek assistance from Eversource Energy customer support.
