BMW Bank GmbH is a financial service and an organization of the BMW Group. This BMW Group Financial Services is known for merchandising funds and financing stock-keeping of automobile and replacements parts of the BMW and MINI retailers along with the purchases funding and financing for automobiles and motorbikes for the BMW and MINI retail customers.
Also, the company offers the financing of one-year-old used cards along with the allocation of cash credits. So, if you are planning to buy one of the BMW masterpieces, you can easily get it financed through the BMW Financial Services. However, if you have some queries or concerns with their product or service, you can contact BMW Financial customer service for assistance. To know how to get assistance from BMW Financial Customer Services, go through the information provided below.
Ways to Contact BMW Financial Customer Services Support
From Frequently Asked Questions, Chat Assistance, to Mail Support or Phone Assistance, there are numerous ways that you can get help from BMW Financial Customer Services for your concerns. To know how to use these assistance options, follow the instructions provided below.
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Frequently Asked Questions
Whether you want to know about payment options, monthly account statements, the grace period for late charges, or information about a missed payment, for all such common queries, you can easily find answers at Frequently Asked Questions section. To get to the Frequently Asked Questions section:
- Go to the BMW Financial Services homepage on your web browser.
- On the homepage, scroll down to get to the Frequently Asked Questions
- In the FAQ section, browse through the list of questions to find an answer to your query.
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Social Networking Sites
Another ideal option to seek assistance from BMW Financial Services is through their social networking pages. BMW Financial Services is available on many popular social networking sites such as Facebook, Twitter, Instagram, and YouTube. On these social media websites of BMW Financial Services, you can raise your query either by sending a direct message or posting it on the wall of their social media pages. Below are the direct links to their Social networking pages.
- Facebook – https://www.facebook.com/BMWUSA
- Instagram – https://www.instagram.com/bmwusa/
- Twitter – https://twitter.com/BMWUSA
- YouTube – https://www.youtube.com/user/BMWUSA
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Chat Support
BMW Financial Customer Service also assists the customers through their chat support medium. The chat support option is available 24 by 7 with the My BMW Message Center. If you wish to seek help for your query or concern through chat support, follow these steps:
- On your computer, open a web browser, and go to the BMW Financial Services homepage.
- Once you have opened the homepage, you will need to scroll down to the bottom of the page to locate the Contact Us
- In the Contact Us section, you will need to click on the Sign In option provided under Chat
- As you will click on the Sign In option, you will be directed to the next page where you will be prompted to provide your BMW Login credentials.
- Enter the registered email address and password in the provided field and click on the LOG IN
NOTE: If you have not registered for the BMW account, you will need to click on the register now option (highlighted in the blue link) on the sign-in page and follow the on-screen prompts to complete the registration process.
- Once you are logged in to your BMW account, find the chat option to get in touch with one of the BMW Financial Services representatives.
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Phone Assistance
If you wish to seek your account information or want to get in touch with a representative of BMW Financial Services, you can find all such information through the following phone numbers. You can find the numbers below for customer services, performance insurance, and insurance claims.
BMW Financial Services
If you have queries regarding the products and services for New Vehicles, Certified Pre-Owned Vehicles, Personal Banking, or Credit Cards, you can reach BMW Financial Services on the following phone number:
1 800 578 5000
Monday to Thursday: 09:00 AM to 09:00 PM ET
Friday: 09:00 AM to 06:00 PM ET
BMW Performance Insurance
If you have queries related to BMW Performance Insurance, call at 844 657 8030.
Insurance Claims
If you wish to claim insurance or want to have information about your insurance claim, call at 800 653 4269.
NOTE: If you are unable to reach BMW Financial Services through the above-mentioned phone numbers you can check the updated phone numbers on the homepage of BMW Financial Services.
In addition to the above-mentioned phone numbers of BMW Financial Services, you can use the following phone numbers for relevant assistance.
BMW Customer Relations:
If you have general queries and information regarding BMW’s vehicles, services, and products, you can reach them at the following phone number.
1 800 831 1117
Monday to Thursday: 09:00 AM to 09:00 PM ET
Friday: 09:00 AM to 06:00 PM ET)
BMW Genius Hotline
The genius team of BMW is dedicated to answering all your product related questions at following phone number:
1 844 4 GENIUS (443-6487)
Monday to Thursday: 09:00 AM to 09:00 PM ET
Friday: 09:00 AM to 06:00 PM ET
Saturday: 10:00 AM to 07:00 PM ET
BMW i Hotline
To contact the specially trained team of BMW to inquire about BMW electric or plug-in hybrid vehicles, contact at following phone number:
1 855 236 1025
Monday to Thursday: 09:00 AM to 09:00 PM ET
Friday: 09:00 AM to 06:00 PM ET
BMW Key Replacement
If you need help with a replacement key, you can contact your BMW Center directly at 1 888 575 5397.
Safety Recalls
You can find Safety and emission recall information 24 by 7 by phone at 1 800 831 1117.
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Write to BMW Financial Services
If you wish to send your query to the BMW Financial Services support in writing, you can mail it to the following address:
BMW Financial Services
ATTN: Customer Correspondence
PO BOX 3608 Dublin
OH 43016-0306
So, these are the different ways that you can use to contact BMW Financial Customer Services for assistance. However, if you are unable to get assistance through these support mediums, make sure to visit the Contact us page of BMW Financial Service for updated information.
