Xcel Energy is a reputed utility holding company known for providing services to over 3.3 million electric customers and more than 1.8 million natural customers. The company is known for offering customer safe, reliable, affordable energy and is recognized as the leading provider of renewable energy and reducing carbon, and other emissions in the industry. While the company is well appreciated for its reliable and excellent services, however, sometimes some users experience one or the other issues with the Xcel services, and thus look for assistance. In order to keep their services convenient for the customers, the company offers assistance through Xcel Energy customer support. At Xcel customer support, you can find assistance for your query or problem through different assistance options. The assistance options available at Xcel energy customer support are as follows:
Different Ways to Seek Assistance From Xcel Customer Service
There are multiple assistance options available at Xcel Energy customer support that you can use to get assistance for your particular problem or query. The assistance options include Frequently Asked Questions section, Online Form, Phone Number, Social networking sites and more. The information to reach all these support options are provided below.
Frequently Asked Questions
For common Xcel service related queries such as ways to lower energy costs, starting or stopping services, payment related issues, you can easily seek answers at the Frequently Asked Questions section of Xcel customer support. To get to Frequently Asked Questions section, follow the steps provided below:
- On your browser, go to the homepage of Xcel energy.
- Once you are on the homepage, you will need to scroll to the bottom of the page where you will find the Customer Support option on the lower-right corner of the screen.
- As you will click on the Customer Service option, you will be directed to the next page where you will see the different assistance options listed to contact Xcel Customer Support.
- On the Customer Support page, you will see the different support options including FAQs.
- Here, you will need to click on the Customer Support FAQ. This will direct you to the next page.
- On the next page, you will find the list of common queries with their answers.
- Browse through this list of common questions to find an answer to your query.
Contact Xcel Energy Support Online
If you are unable to find an answer to your particular query in the Frequently Asked Questions section, you can try seeking assistance by contacting Xcel customer support online. To know how you can contact Xcel energy customer support online, follow these steps:
- Go to the Customer Support page of Xcel energy on your web browser.
- Once you are on the customer support page, you will need to click on the Get started button in the Contact Us Online section.
- As you will click on the Get Started button, you will be directed to the next page where you will be prompted to fill a “Contact Us Form”.
- In the Contact Us Form, you will be asked to provide certain information. So, all you need to do here is follow the on-screen prompts suggested and ask your query through this form.
- Once you would have completed and submitted the form, you will be assisted by Xcel customer support at the earliest.
Social Networking Sites to Contact Xcel Energy Customer Support
Xcel Energy customer support is available on mostly all popular social networking sites. If you wish to find help from Xcel customer service through these social networking sites, you can easily do so by going to their respective social networking sites by using the links provided below.
NOTE: At most of the social networking, you will find the option to raise your query not only by posting your question on their wall but also by sending it to through direct message. So, make sure to send your question using both means in order to get a quicker response to your problem.
Contact Xcel Customer Support via Phone Number
Another ideal option to seek assistance for your problem or query from Xcel Energy customer support is by contacting their expert on their phone number. You can easily get support from Xcel customer service using the following phone numbers.
- Electrical Outage: 800-895-1999
- Gas Emergency: 800-895-2999 or 911
- Residential Customer Service: 800-895-4999
- Business Customer Service: 800-481-4700
- Builder’s Call Line: 800-628-2121
- Call Before You Dig: 811
Get Assistance from Xcel Customer Support via Email
If you wish to seek assistance from Xcel energy customer support via email, you can easily send your query at [email protected]. Make sure to provide all the necessary details along with an appropriate subject when seeking assistance through email. Once you would have sent your query via email to the Xcel customer service, you will get a response from their experts at the earliest.
Quick Links to Get Assistance for Common Issues
If you are looking to get instant assistance for issues related to Billing & Payment, Moving Service, Outage & Emergencies, Programs & Rebates, you can refer to the links provided below.
- Billing & Payment
- Moving Service
- Outage & Emergencies
- Programs & Rebates
- Start, Stop, and Transfer
- Your Xcel account
NOTE: Make sure to log in to your Xcel account in order to get a more personalized result and assistance for your query or problem when using these links or browsing the website. Also, the information may vary depending on the fact whether you are a residential user or a commercial user.
So, these are all the assistance options that you can use to get help for your different issues and queries related to Xcel Customer Support. So, next time you need to get help for any Xcel Energy service that you are using, feel free to reach Xcel customer service using the assistance options mentioned above.