qualtrics-customer-experience

How to Contact Qualtrics Customer Support?

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Qualtrics is a popular experience management company that is known for offering a cloud-based subscription software platform for experience management. Some of the products offered by Qualtrics include Customer Experience, Brand Experience, Employee Experience, Product Experience, Design Experience, XM Services, XM OS Platform, Platform Security, Survey Tool, and more.

If you are looking to consider any services from Qualtrics or if you have already bought one but have some queries or concerns, you can seek instant assistance from Qualtrics customer support. To know how to contact Qualtric customer support for assistance, follow the instructions provided below.

Guide to Contact Qualtrics Customer Support

  1. Phone Number

If you are looking to seek assistance from Qualitrics customer support, the fastest way to reach them is by phone. You can call on the below mentioned Qualtrics customer support phone number and follow the on-call prompts to get appropriate help for your query.

NORTH AMERICA

  • Qualtrics Customer Support Phone Number: +1 800 340 9194 | +1 385 203 4999 + Monday to Friday: 08:00 AM to 08:00 PM MST.

EUROPE, MIDDLE EAST, AND AFRICA

NOTE: Language Support not always guaranteed

  • United Kingdom: 08:30 AM to 05:30 GMT | Monday to Friday
  • Germany: 09:30 AM to 06:30 PM | Monday to Friday
  • Ireland: 08:30 AM to 05:30 PM GMT | Monday to Friday
  • Spain: 09:30 AM to 06:30 PM CET | Monday to Friday
  • France: 09:30 AM to 06:30 PM CET | Monday to Friday
  • Italy: 09:30 AM to 06:30 PM CET | Monday to Friday

ASIA PACIFIC

NOTE: Language Support not always confirmed

  • Australia: +61 2 8310 8031 | 09:00 AM to 05:00 PM AEDT | Monday to Friday
  • New Zealand: +64 9 887 316708:30 AM to 05:30 PM NZST
  • Japan: 08:30 AM to 05:30 PM JST | Monday to Friday
  • Singapore: 08:30 AM to 05:30 PM GST | Monday to Friday
  • Indonesia: 08:30 AM to 05:30 PM IDN | Monday to Friday
  • Hong Kong: 09:00 AM to 05:00 PM HKT | Monday to Friday
  • Phillippines: 09:00 AM to 05:00 PM PHT | Monday to Friday
  • Malaysia: 09:00 AM to 05:00 PM MYT | Monday to Friday
  • Thailand: 09:00 AM to 05:00 PM TH | Monday to Friday

 

  1. Qualtrics Assistant

Another ideal way that you can consider seeking assistance from Qualtrics customer support is through Qualtric Assistant – a virtual support option. To know how to get to the Qualtrics Assistant support option, follow the steps provided below.

  • Open a web browser on your phone, tablet, or computer and go to the homepage of Qualtrics using the URL – https://www.qualtrics.com/.
  • Once you are on the homepage, you will need to click on the Support option located near the top-right corner of the screen. You will be directed to the next page.
  • On the next page, you will need to click on the Need Help? option located on the lower-right corner of the page. Doing so will open a chat window on the right-hand side of the screen.
  • In the Chat Window, you will need to follow the on-screen prompts to get assistance through virtual chat messaging.

 

  1. Search Help

For common queries related to Training on XM Basecamp, Survey Platform, Stats IQ, Employee Experience, Conjoint, CX Dashboards, Integrations & API, etc., you can consider using the Search Help option. To know how to get to the Search Help option, follow the information provided below.

  • Open a web browser on your phone, tablet, or computer, you will first need to navigate to the homepage of Qualtrics using the URL – https://www.qualtrics.com/.
  • Once you are on the homepage, you will need to click on the Support option located near the top-right corner of the screen. You will be directed to the next page.
  • On the next page, you will need to enter the keyword related to your query in the search field and press the search icon. This will display the search result.
  • From the search result, you will need to select the relevant help topic to find an answer for your particular query or issue.

 

  1. Submit a Ticket

You can also seek assistance for your query by submitting a ticket to Qualtric customer support. To know how to submit a ticket to Qualtric customer support, follow the instructions provided below.

  • Open a web browser on your phone, tablet, or computer, you will first need to navigate to the homepage of Qualtrics using the URL – https://www.qualtrics.com/.
  • Once you are on the homepage, you will need to scroll down to the bottom of the page and select the Submit a Ticket option under the SUPPORT
  • On the next screen, you will need to enter your Username and Password in the provided field, and then press the Sign In
  • Once you are logged into your Qualtrics account, you will need to follow the on-screen instructions to submit your ticket regarding the query you are facing.
  • This way you will be able to get help for your query or concern from Qualtrics customer support.

 

  1. Social Media Pages

Qualtrics is quite active on popular social networking sites such as Facebook, Twitter, and Instagram. If you wish to connect with Qualtrics through any of these social media platforms, you can use the direct links provided below for Qualtrics’ social media pages.

So, these are the ways that you can contact Qualtrics customer support for assistance.

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