Epic Games is a reputed developer and publisher of video games and software. The company is known for developing the Unreal Engine, a commercially available game engine that also powers video games developed internally, for example, Infinity Blade, Fortnite, Unreal, and Gears of War. The Unreal Engine of Epic Games was recognized as the “most successful video game engine” by Guinness World Records. At present Epic is considered to be the leading interactive entertainment company and provider of 3D engine technology.
The company operates Fortnite, one of the largest games in the world with more than 350 million accounts and over 2.5 billion friend connections. Through the combination of Unreal Engine, Epic Online Services, and Epic Games Store, the company offers an end-to-end digital ecosystem for creators and developers to build, distribute, and operate games and related content. If you have purchased any games or other products or services from the company, you can seek assistance for your query or concern related to them by reaching Epic Games customer service. To know how to contact Epic Games customer support service for assistance, go through the information provided below.
Ways to Contact Epic Games Customer Service
Epic Games customer support offers assistance to customers through different mediums. You can find information about these different options in this guide below.
Frequently Asked Questions
One of the best ways to seek assistance from Epic Customer Service is through Frequently Asked Questions. At FAQ, you will be able to find answers to the most common queries frequently asked by customers. This includes queries like downloading the Epic Games Store, Getting Exclusive Deals, About Support-A-Creator Program, Didn’t Get a Free Game Your Claimed, etc. If you have any such queries or issues related to your Epic Games product or service, you can follow the steps provided below to get to the FAQ section on the Epic Games website.
- Open a web browser on your computer and go to the home page of Epic Games (https://www.epicgames.com/).
- Once you are on the home page, you will need to click on the FAQ option located near the top-left corner of the screen. This will direct you to the next screen on your computer.
- On the next screen, you will find the complete list of frequently asked questions.
- You will need to browse through the list of queries to find answers for your particular concern.
- Once you find the answer to your particular query, you can follow the information provided in it to get a resolution.
Search Help Center
Another ideal option to seek assistance for your query or problem is through the Search Help Center. In the Search Help Center, you will be able to find help for your problem or concern by searching for a relevant topic. You can find the steps below to reach the Search Help Center section.
- On your computer, open a web browser and go to the home page of Epic Games (https://www.epicgames.com/).
- Once you are on the home page of Epic Games, you will need to click on the HELP option located near the top-left corner of the screen. This will direct you to the next screen on your computer.
- On the next screen, you will find the search bar for Search Help Center. On this page, you can either browse through the list under the Common topics section, or you can use the search bar to find help for your problem. Just enter the keyword related to your query and find the relevant topic from the search result.
- Once you find the relevant topic from the search result, you will need to follow the information provided in it to get over the issue you are facing.
Social Networking Sites
Epic Games is actively available on popular social networking websites such as Facebook, Twitter, and YouTube. Although these options are not suggested as customer support mediums to seek assistance, you can use them to contact Epic Games and to know about the latest updates and news. You can find the direct links to the social network pages of Epic Games below.
While the above-mentioned options can help you seek assistance from Epic Games customer support, however, if you wish to seek assistance for problems related to Fortnite games, you can follow the information provided below.
Fortnite Customer Support
If you have any issue or query related to the Fortnite game, you can seek assistance by following these instructions.
- Go to the home page of Epic Games on your computer web browser and scroll down to the bottom of the page.
- Once you are in the bottom section, you will need to click on the Fortnite option and the Made by Epic Games This will direct you to the next screen.
- On the next screen, you will need to scroll down again to the bottom of the page.
- Once you are in the bottom section, you will need to click on the FAQ option to get to the Frequently Asked Questions section on the next page. You can browse through the list of common queries to get an answer to your particular problem.
- Alternatively, you can also click on the Help option to see assistance. As you will click on the Help option, you will be directed to the next page where you will be able to find assistance for your problem related to Fortnite games through different mediums.
- In case you wish to contact Fortnite customer support directly, go to the Help Center page of the Fortnite game and click on the CONTACT US Doing so will direct you to the next page.
- On the next page, you will need to click on the CONTACT US button again and sign in to your Epic Games account.
- Once you are logged into your Epic Games account, you will need to fill-up the form with the required information and click on the Submit
- You will then be able to seek instant assistance from Epic Games Fortnite customer support.
So, these are the different ways that can help you contact Epic Games customer support for assistance.