Vonage is a business cloud communications service provider. This publicly held company is well known for providing residential telecommunications services based on VoIP (Voice Over Internet Protocol). At present, there are more than 2.5 million subscriber lines, in conjunction with mobile application services. Earlier a consumer-focused service provider, now Vonage has also expanded its presence in the business-to-business marketplace. To cater to such a huge customer base, the company has provided a reliable Vonage customer support center to provided prompt assistance to the customers.
Guide to Seek Assistance from Vonage Business Customer Support
Vonage Residential Support
- Search Support
The first assistance options that you make use to get help from Vonage customer support is using the Search Support option. You can find assistance at Search Support by following these steps:
- Go to the Vonage Search Support page on your web browser.
- Enter the keyword related to the problem you are experiencing in the search field.
- Once you have entered the keyword in the search field, press “Enter” key on your keyboard.
- On the next screen, you will find the search result related to the problem searched by you.
- Select the appropriate search result from the list and follow the instructions provided in it to overcome the problem.
- Help Articles
You can also find assistance for your relevant problem by referring to the Help Articles provided on the Vonage website. To know how to find Help Article for different Vonage services such as Billing & Payment, Account Management, Technical Support, Features & Settings, Plans & Services, follow the steps provided below.
- Go to the Vonage support page on your web browser.
- On the support page, you will need to click on the relevant category with which you are experiencing a problem.
- The different support categories are- Billing & Payment, Manage Account, Technical Support, Features & Settings, and Plans & Services.
- Select the relevant categories and find the Help Articles for your desired query on the next page.
- Community Forum
Another ideal option to seek assistance for your query or concern at Vonage customer support is through the Community Forum page.
- Open the Community Forum page of Vonage on your web browser.
- Enter your query in the provided field that reads “What would like to know?”.
- Then, you will be provided matched result on your screen.
- Select the appropriate result from the list and follow the information provided in it to overcome the problem.
- Frequently Asked Questions (FAQs)
For the common queries related to Vonage service, you can easily find appropriate assistance at the FAQs section. For this:
- Go to the Frequently Asked Questions section of Vonage on your web browser.
- Browse through the list of questions provided on the FAQs page.
- Select the relevant questions to find the solution to it.
- Vonage Business Customer Support Phone Number
Vonage customer support is known for offering assistance to the customers through their dedicated customer care phone number as well. Following are the phone numbers that you can dial to contact the dedicated team of Vonage customer service.
- Monday – Friday 9 a.m. – 12 a.m. ET
- Saturday 9 a.m. – 8:30 p.m. ET
- Closed Sunday
- Monday – Saturday 9 a.m. – 8 p.m. ET
- Closed Sunday
- Vonage Live Chat Support
If you wish to seek assistance from a Vonage customer support expert via messages, the company does provide an option for that that well. To know how to get assistance from Vonage customer support via live chat.
- On your web browser, go to the Vonage Customer support
- Once you are on the Support page, you will need to click on the CLICK TO CHAT button located on the right-hand side section in the Chat With Us
- As you will click on the CLICK TO CHAT button, you will be directed to the new window where you will need to provide certain information.
- Once you are done providing the required information, you will need to click on the START CHATTING to begin chatting with Vonage customer service expert.
- The Live Chat support service is available Monday to Sunday: 24 Hours
- Vonage Customer Email Support
Need assistance for the Vonage related service via email? Vonage customer support also offers help to its esteemed customer through email support. To find assistance through email, follow these steps:
- Go to the Vonage customer support page on your web browser.
- Once you are on the support page, you will need to scroll down and click on the Send us an email
- On the next screen, you will need to provide your contact information in the prompted field. Then, you will need to post your query in the “What can we help you with?” section.
- After you are done raising your question, you will need to click on the CONTINUE
- You will get the solution for your problem within 24 hours of posting your query.
As you are now aware of the different assistance options available at Vonage business customer support, you can find instance assistance for your problem using any of these Vonage customer support options.