Also known as AMEX, the American Express is a multinational financial services corporation. American Express is well known for offering Credit Card, Small Business Credit Cards, Corporate Cards, Prepaid Cards, Saving Accounts & CDs, Gift Cards, etc. The wide range of services has helped AMEX in creating a huge customer base. To manage the queries and worries of customers to ensure their convenience, the company provides reliable assistance through its dedicated American Express customer service.
How to Contact American Express Customer Support?
The American Express customer support comes very handily to the users when they experience any issue or have a query related to American Express services. Below are the different ways to seek assistance for your query or concern from American Express customer service.
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Self-Help Guides
American Express customer support provided assistance to the users via self-help guides. To know how to get support using Self-Help guides, follow the steps provided below:
- Go to the American Express Support page on your web browser.
- Once you are on the American Express Support page, you will need to click on the search field where it says “Enter a keyword or topic”.
- Once you are done entering the keyword or topic in the search field and click on the search icon or press “Enter” key on your keyboard.
- Select the relevant help guide from the search result and follow the instructions provided in it to overcome a problem related to your American Express account.
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Frequently Asked Questions
To provide assistance for the common queries of the users, AMEX customer support has provided an exclusive assistance section by the name Frequently Asked Questions. Here, you can find answers to some of the common queries frequently raised by users. You can find the Frequently Asked Questions section on the American Express Support page.
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Social Media Presence of American Express
Though not a support medium exactly, American Express has a presence on many popular social networking websites. You can connect with American Express on following social networking platforms:
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American Express Chat Support
Another ideal option to seek assistance for your problem from American Express customer support is using the Chat support option. Using this option will help you easily find assistance for your relevant query or concerns. You can find the Chat support option on the American Express Support page only. Make sure you are logged in to your account when using the Chat Support option for assistance.
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American Express Customer Care Phone Number
Users can also find assistance from Amex customer support by calling on the following phone numbers:
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PERSONAL CARDS |
Customer Service: 1-800-528-4800 (24/7) TTY/TDD: 1-800-221-9950 (24/7) TTY/TDD (in New York): 1-800-522-1897 (24/7) Apply By Phone: 1-800-243-3888 06:00 AM -02:00 AM ET, 7 DAYS Pay Bill: 1-800-472-9297 (24/7)
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SMALL BUSINESS |
Customer Service: 1-800-492-3344 (24/7) Apply By Phone: 1-800-472-9297 (24/7) Pay Bill: 1-800-519-6736 (07:00 AM to MIDNIGHT ET, 7 DAYS)
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MERCHANT SERVICE |
Customer Service: 1-800-528-5200 (M – F: 08:00 AM – 08:00 PM ET) Prospective and New Merchants: 1-800-445-2639 (M – F: 08:00 AM – 08:00 PM ET) Online Technical Support: 1-866-220-4272 (M – F: 09:00 AM – 07:30 PM ET)
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CORPORATE CARDS |
Customer Service (Card Members Only): 1-800-528-2122 (24/7) Customer Service (Program Administrators Only): 888-800-8564 (08:00 AM – 08:00 PM EST) Platinum Customer Service (Card Members Only): 1-800-492-3932 (24/7) International Dollar Card (IDC)/ Puerto Rico/ U.S. Virgin Islands (PRVI): 1-800-545-1171 (M – TH: 24/7; F: 12:00 AM- 10:00 PM CT)
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MEMBERSHIP REWARDS |
Customer Service: 1-800-297-3276 (M – F: 9 AM – 12 AM; S – S: 10 AM – 6:30 PM ET)
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TRAVEL |
Reservations for Air, Hotel and Card Rentals:1-800-297-2977; Outside US, 1-312-980-7807 (24/7) Cruises: 1-800-297-5627 (M – F: 09:00 AM – 09:00 PM; S – S: 10:00 AM – 06:00 PM ET)
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PERSONAL SAVINGS |
Customer Service: 1-800-446-6307 (24/7)
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PREPAID PRODUCTS |
American Express Serve: 1-800-954-0559 (24/7) American Express Gift Cards: 1-877-297-4438 (08:00 AM TO MIDNIGHT ET, 7 DAYS) Gift or Travelers Cheques: 1-800-221-7282 (24/7)
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AMERICAN EXPRESS LOANS |
Customer Service: 1-844-273-1384 (M-F: 10:00 AM -8:00 PM EST)
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As you have ample information on how to contact American Express customer service, you can easily get assistance for your problem or query whenever required.
