Acronis is known for providing products and services that ensure the security of applications, data, systems, and productivity of every business again loss, downtime, or theft. The company offers protection against hardware failure, human error, natural disasters, and theft.
Whether you are one of the MSPs supporting clients or enterprises serving users worldwide, Acronis manages your sensitive data sincerely, while minimizing risks and enhancing productivity.
While the products and services offered by the company are reliable and prompt, however, if you ever face any problem or have a query with their products or services, feel free to contact Acronis customer support for assistance. To know the different ways to contact Acronis customer support, follow the instructions provided below.
Guide to Contact Acronis Customer Support
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Search Help
For common queries related to your Acronis, you can consider using the Search Help option. At the Search Help support option, all you need to do is enter your query or a related keyword in the provided field and look for the relevant help guide in the search result. Below are the steps to get to the Search Help option.
- Open a web browser on your computer and go to the home page of EA games (https://www.acronis.com/).
- Once you are on the homepage of Acronis, you will need to select the Support option provided in the menu ribbon on the top section. This will expand the options on your screen.
- From the expanded menu of options, you will need to select the Customer service and support option under Need more help? This will take you to the next screen.
- On the next screen, you will be provided a search field. In the search field, you will need to enter your query or a related keyword in the search bar and press the Enter key on your keyboard. This will display the search result with relevant help guides.
- From the search result, you will need to select the appropriate guide to getting help for your particular issue or concern.
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Acronis Community
Another support option offered by Acronis customer support to provide assistance for your problem is through the Acronis Community. Under the Acronis Community section, you can easily get help from the community. Also, you can find useful tips and level up by answering player questions 24 by 7. Below are the steps that you will need to follow to get to the Acronis Community page.
- Go to the home page of EA games (https://www.acronis.com/)on your computer web browser.
- Once you are on the homepage of EA games, you will need to select the Support option provided in the menu ribbon on the top section. This will expand the options on your screen.
- From the expanded menu of options, you will need to select the Customer service and support option under Need more help? This will take you to the next screen.
- On the next screen, you will need to scroll down to the bottom of the page and select the Ask Acronis community This will direct you to the next screen.
- On the next screen, you can browse through the different options to get appropriate help for your queries and concerns instantly.
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Social Networking Sites
Acronis is also active on popular social networking sites such as Facebook, Instagram, Twitter, and YouTube. Using these platforms, you can easily get updates, share your experience, feedback, suggestions, and raise queries. Below are the direct links to the social media pages you will need to visit to contact EA customer support.
- Facebook https://www.facebook.com/acronis
- Twitter https://twitter.com/Acronis
- Instagram https://www.linkedin.com/company/acronis
- YouTube https://www.youtube.com/user/Acronis
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Contact Support
If none of the above-mentioned support options don’t help you get reliable assistance from Acronis customer support, you can also seek assistance by reaching the Contact Support section. To know how to get to the Contact Support section, follow these steps.
- Open a web browser on your computer and go to the home page of EA (https://www.acronis.com/).
- Once you are on the home page, you will need to click on the Support option located at the top menu. This will direct you to the next page.
- On the next page, you will need to scroll down to the bottom of the page and select the Contact Support Doing so will take you to the next screen.
- On the next screen, you will be provided the following categories on your screen.
- Technical assistance
- Trial / Activation / Pre-sales / Privacy / Licensing question
- Support for Access products
- Support for Service Providers
- Now, for example, if you select the Technical assistance option, you will be directed to the next page where you will be prompted to sign in to your Acronis account using the email and password you created earlier.
- Once you are logged in, you will simply need to follow the on-screen prompts to get the desired solution for your problem.
- The option to contact one of the Acronis customer support executives is most likely to be based on the type of issue or query you need help with. Depending on the concern, you will be provided assistance through phone, email, chat, or other communication support options.
So, these are the different support options that you can use to contact Acronis customer support for assistance.
