4 Ways To Contact Wall Street Journal Customer Service

WSJ customer service

The Wall Street Journal, also known as The Journal, is an English-Language international daily newspaper, which is mainly American business-focused. The international editions of this renowned newspaper are also available in Japanese and Chinese. Combining with its Asian and European editions, The Journal is published six days a week.

The Wall Street Journal newspaper is published in the broadsheet format and online. It is said to be one of the largest newspapers in the US by circulation, circulating around 2.9 million copies (comprising over 1,820,000 digital sales). As this reputed daily newspaper has a huge customer base, they have also provided a reliable customer support center to manage them.

If you are a subscriber of the Wall Street Journal and have some queries or issues with the service of the company, you can reach Wall Street Journal Customer Center for assistance by following the information provided below.

How To Get Help From Wall Street Journal Customer Service

Whether you have a query or issue with the billing, subscription cancellation, or change in the delivery address, for all your concerns and queries, you can get instant assistance from Wall Street Journal Customer Service Center through the different methods listed below.

  1. Self-Help Guide

If you have common queries related to billing, cancellation, address change, etc. you can seek assistance through the Self-Help Guide option provided at Wall Street Journal customer support center. To know how to seek assistance using the Self-help guides, go through the step by step instructions provided below.

  • On your computer, open a web browser and go to the homepage of the Wall Street Journal website.
  • Once you are on the homepage, you will need to scroll down to the bottom of the page.
  • On the bottom of the page, you will need to click on the Customer Center option provided in the Customer Service
  • As you will click on this option, you will be directed to the next screen where you will be prompted to sign in to your account. So, log into your account and follow the on-screen prompts to get appropriate help for your problem.
  • If you don’t have an account, you will need to click on the Contact us option in the Customer Service section instead of the Customer Center As you will click on the Contact Us option, you will be directed to the next page.
  • On the next page, you will need to click on the I DON’T HAVE AN ACCOUNT button in the Email Customer Service
  • Clicking on this option will prompt you to provide your Full Name and Email Address where you can be contacted.
  • Enter your complete name and email address in the provided fields and then select “The Wall Street Journal” option in the “Which product are you contacting us about” section.
  • After selecting the product, you will need to select the relevant option from the Topic Generally, you will find these three options in the Topic section – Billing, Cancel and Change Delivery Address.
  • After selecting the option from the Topic section, you will need to follow the on-screen prompts to get help through the self-help guides.

 

  1. Frequently Asked Questions (FAQs)

Another ideal way to seek help for your Wall Street Journal is by referring to the Frequently Asked Questions section. In the Frequently Asked Questions section, you will be able to get answers to common Wall Street Journal related issues. Below are the steps to get to the FAQ section.

  • Open a web browser on your computer and go to the homepage of the Wall Street Journal website.
  • Once you are on the homepage, you will need to scroll down to the bottom of the page.
  • On the bottom of the page, you will need to click on the Contact Us option provided in the Customer Service This will direct you to the next screen.
  • On the next screen, you will need to click on the Help Center option given on the upper section only.
  • As you will click on the Help Center option, you will be directed to the next screen where you will be able to find an answer for your queries in the Frequently Asked Questions

 

  1. Social Media Support

You can also reach the Wall Street Journal through popular social networking websites such as Facebook, Twitter, Instagram, Youtube, Snapchat, etc. Below you can find the direct links to visit these social network pages of the Wall Street Journal to get in touch with them.

When visiting these social networking pages of the Wall Street Journal, you can either send a direct message to them or post it on the wall.

  1. Phone Number Support

If you are unable to get appropriate assistance through the above-mentioned support options, you can try seeking help from Wall Street Journal customer support through phone. To know how to get assistance from Wall Street Journal support through phone, go through the information provided below.

  • On your computer, open a web browser and go to the homepage of the Wall Street Journal website.
  • Once you are on the homepage, you will need to scroll down to the bottom of the page. On the bottom of the page, you will need to click on the Contact us option in the Customer Service section. As you will click on the Contact Us option, you will be directed to the next page.
  • On the Contact Us page, you will need to scroll down a bit to find the phone numbers for WSJ Customer Service, WSJ PRO Customer Service, Barron’s Customer Service, MarketWatch Customer Service.

At present the phone numbers available for these different customer services are as follows:

WSJ USA

  • 1-800-JOURNAL (1-800-568-7625)
  • Toll: 1-609-627-1351
  • Monday – Friday: 7am to 8pm EST
  • Saturday: 7am to 3pm EST

Asia-Pacific

  • service@wsj-asia.com (for assistance through email)
  • Hong Kong: 800 901 216
  • Australia: 0011 8000 322 8482
  • China: 400 991 1174
  • India: 000 800 440 1938
  • Indonesia: 001 803 065072
  • Japan: 0120 779 868
  • Korea: +82 2 348 34984
  • Malaysia: 1800 804 612
  • New Zealand: 0800 442 434
  • Philippines: 1800 1441 0033
  • Singapore: 1800 823 2042
  • Taiwan: 00801 444 141
  • Thailand: 001800 441 8323
  • Monday – Friday: 9am to 5:30pm HKT

Europe, Middle East and Africa

  • Digital: wsje@dowjones.com (for assistance through email)
  • UK: +44(0)20 3426 1313
  • Austria: +43 1 206 09 2747
  • Belgium: +32 2 741 1422
  • France: +33 1 7343 1014
  • Germany: +49 69 3807 91901
  • Italy: +39 02 9129 4670
  • Luxembourg: +352 34 2080 8099
  • Netherlands: +31 7 0770 3780
  • Norway: +47 2302 4799
  • Russia: +7 499 922 8646
  • Spain: +34 93 800 3854
  • Sweden: +46 851 76 1163
  • Switzerland: +41 80 020 0235
  • Turkey: +90 212 386 3242
  • UAE: 800 0444 2434
  • Monday – Friday: 9am to 5:30pm CET

WSJ Pro Customer Service

  • For Bankruptcy, Venture Capital, Private Equity, Central Banking, Cyber Security, you can send an email at WSJProsupport@dowjones.com.
  • For WSJ Pro Newsletters (Central Banking, Cyber Security), you can send an email at Pronewsletter@dowjones.com.
  • For assistance through phone, call 1- 877-975-6246 (Monday – Friday: 9 am to 5 pm EST)

Barron’s Customer Service

  • 1-800-544-0422
  • Toll: 1-609-520-4800
  • Monday – Friday: 7 am to 8 pm EST
  • Saturday: 7 am to 3 pm EST

 

So, these are the different ways that you can use to contact the Wall Street Journal Customer Center for assistance.

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