Toast is a cloud-based POS system known for offering restaurant software, which is basically a restaurant management and point of sale (POS) system developed on the Android operating system. The software of the Toast is being used in thousands of restaurants, from local cafes to worldwide businesses, through the United States. While the software and service offered by Roast are reliable and robust, however, if you need to seek assistance for any issue or query for your software, you can follow the steps provided below to contact Toast customer support.
Guide to Toast Customer Support for Assistance
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Toast Phone Number Support
One of the best and fast ways to seek assistance from Toast customer support is through a phone number. To get assistance through the phone number, you will simply need to call the below-mentioned phone number and follow the on-call prompts to get a solution for your problem.
- Sales Customer Support Phone Number: 857 301 6002
- Customer Care Phone Number: 617 682 0225
- For Sales: 617 297 1005
In case the above-mentioned phone number doesn’t help you get connected to the Toast customer support, you can follow the below-mentioned steps to check if the phone number has been changed or updated.
- Open a web browser on your phone, tablet, or computer, and go to the homepage of Toast using the URL – https://pos.toasttab.com/.
- Once you are on the homepage of Toast, you will need to scroll down to the bottom of the page.
- At the bottom of the page, you will need to go to the Connect section and check if the phone numbers appear to be different from the ones mentioned above.
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Check System Status
Sometimes the problem with your Toast software could be occurring due to issues with the service status of the Toast systems. To know whether any of the Toast systems is down and causing the trouble that you are facing with their software, you can visit the System Status page of the Toast by following the instructions provided below.
- Open a web browser on your phone, tablet, or computer and navigate to the homepage of Toast using the URL – https://pos.toasttab.com/.
- Once you are on the homepage of Toast, you will need to scroll down to the bottom of the page and locate the For Customers
- Once you are in the For Customers section, you will need to click or tap on the System Status This will direct you to the next screen.
- On the next screen, you will be displayed a list of systems running. If the status next to all the system says “Operational”, it means that the problem is not with the service status. However, if any of the systems are not operational, you will need to wait before you can use the software without any kind of interruption.
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Submit a Customer Care Ticket
Another ideal way to seek assistance from Toast customer support is by submitting a customer care ticket to the Toast customer support. To know how to submit a customer care ticket, follow the instructions provided below.
- To begin with, you will first need to open a web browser on your computer and go to the homepage of Toast using the URL – https://pos.toasttab.com/.
- Once you are on the homepage of Toast, you will need to click on the Log in button located in the upper-right corner. You will be directed to the sign-in page on the next screen.
- On the sign-in page, you will need to enter the email address and password in the provided field, and then press the Log in
- Next, you will need to go to the Toast Central page using the URL – http://central.toasttab.com/.
- Once you are on the Toast Central page, you will need to select the Contact Customer Care located at the top of the screen. You will be directed to the Support
- On the Support screen, you will need to Submit a Customer Care Case and wait for the response from Toast customer support.
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Toast Chat Support
If you wish to seek assistance from Toast customer support through live chat, you will need to follow the instructions provided below.
- Open a web browser on your computer and go to the homepage of Toast using the URL – https://pos.toasttab.com/.
- On the homepage of Toast, click on the Log in button located in the top-right corner. You will be directed to the sign-in page on the next screen.
- On the sign-in page, you will need to enter the email address and password in the provided field, and then press the Log in
- Next, you will need to go to the Toast Central page using the URL – http://central.toasttab.com/.
- Once you are on the Toast Central page, you will need to select the Contact Customer Care located at the top of the screen. You will be directed to the Support
- On the Support screen, you will need to select the Instant Chat with Customer Care option and follow the on-screen instructions to get assistance.
- The timing for chat support is – Monday to Friday: 08:00 AM to 02:00 AM Eastern Time.
So, these are the steps that you will need to follow to contact Toast customer support for seeking assistance for your query or concern.
