How to Contact Tivo Customer Support?

Developed and marketed by Xperi, Tivo is a digital video recorder that is known for providing an on-screen guide of scheduled broadcast programming television programs. Some of the features of TiVO include “OnePass” schedules that record every new episode of a series and “WishList” searches that allow users to find and record shows as per their preferences such as by director, title, actor, category, or keyword. When the TiVO DVR is connected to the home network, it offers a range of features, including TV shows and Film downloads, personal photo viewing, online scheduling, music offerings, and advanced search.

While the services offered by TiVO are reliable and uninterrupted, however, if you ever need assistance with any issue or queries related to TiVO services, you can contact TiVO customer support. To know how to reach TiVO customer support, you can follow the instructions provided below.

Guide to Contact TiVO Customer Support For Assistance

1. Search Help

One of the best ways to seek assistance from TiVO customer support is through Search Help. To know how to get to the search help option and use it, follow the instructions provided below.

• To begin with, you will first need to open a web browser on your phone, computer, and tablet, and go to the homepage of TiVO using the URL – https://www.tivo.com/.
• Once you are on the homepage, you will need to scroll down to the bottom of the page and select the Customer Support option under the Support This will direct you to the next screen.
• On the next screen, you will need to enter the keyword related to your query in the provided field and press the Search This will display a search result on your screen.
• From the search result that appears on your screen, you will need to select the relevant help guide and follow the instructions provided in it to get appropriate assistance.
• Alternatively, you can also browse through the Troubleshooting guides provided under Article Showcase, TiVO Stream 4K Setup and Troubleshooting, DVR and Mini Setup and Troubleshooting section on the Search Help page only.
• Additionally, if you wish to activate a stream 4k, TiVO DVR, or manage your account, you can select the respective options on your screen and follow the information provided in it.
• Activate a Stream 4K
• Activate a TiVo DVR
• Manage My Account

 

2. How-to Articles and User Guides

Another ideal way to seek assistance from TiVo customer support is through how-to articles and user guides. To know the steps for getting to these How-to Articles and User Guides section, you will need to follow the instructions provided below.

• Firstly, you will need to open a web browser on your phone, computer, and tablet, and go to the homepage of TiVO using the URL – https://www.tivo.com/.
• Once you are on the homepage, you will need to scroll down to the bottom of the page and select the Guides & How To option under the Support This will direct you to the next screen.
• On the next screen, you will be provided the option to choose your TiVo Home Screen from the given options.
• If you need assistance with TiVo Stream 4K, you will need to select the TiVo Stream 4K However, to get assistance for DVR and Mini, select the DVR and Mini option. Doing so will take you to the next screen where you can browse through the list of how-to articles and guides to find assistance for your problem.
• In case you need information on how-tos and user manuals for the Classic TiVo experience, you will be provided the option to select the “click here” option on the How-To Articles and Guides page only.

 

3. Chat Support

You can also seek assistance from TiVo customer support through the chat support option. To know how to use the chat support option for assistance, follow these instructions.

• Open a web browser on your phone, computer, and tablet, and go to the homepage of TiVO using the URL – https://www.tivo.com/.
• Once you are on the homepage, you will need to scroll down to the bottom of the page and select the Customer Support option under the Support This will direct you to the next screen.
• On the next screen, you will need to select one of the options from the following options displayed on your screen.
  • TiVo Stream 4K
  • TiVo Bolt
  • Legacy TiVo DVRs
  • Whole-Home And Out of Home Viewing
  • Account and Billing
• As you will select one of the options, you will be directed to the next screen where you will be provided a Chat Support option on the lower-left corner. You will need to select this option.
• As you will select the Chat option, it will display a chat window on your screen. Here you will need to follow the on-screen instructions to get assistance from TiVo customer support through chat messages.

So, these are the different ways that you can use to contact TiVo customer support for assistance with your problem or query.