How to Contact Redbox Customer Service?

Redbox Automated Retail LLC, generally known as Redbox, is an American video rental company providing Blu-ray, and 4KUHD rental services through automated retail kiosks. Featuring in the company’s signature red color, Redbox kiosks are located at Grocery Stores, Convenience Stores, fast food restaurants, pharmacies, and mass retailers. The company has more than 42000 kiosks at more than 34,000 locations.

At present, Redbox is said to have more than 51% market share of the physical rental market. While Redbox is appreciated for offering uninterrupted and reliable services, however, if a user is experiencing an issue with the Redbox service, he or she can get the problem resolved by contacting the Redbox customer support. To know how to contact Redbox customer support, go through the information provided below.

Guide to Contact Redbox Customer Support

At Redbox customer support, there are numerous assistance options available to seek assistance for the problem you experience with Redbox. Below you can find the detailed information for all assistance options available at Redbox customer support.

1. Search Help

When experiencing any issue with the Redbox service, the first option that you can use to find assistance from Redbox customer service is the Search Help. To use the Search Help assistance option, follow these steps:

• On your computer, open a web browser, and go to the home page of Redbox. Once you are on the Redbox homepage, you will need to locate the Help or customer support option.
• Once you find the help or customer support option on the Redbox homepage, you will need to click on it. This will direct you to the Redbox customer support page.
• Once you are on the Redbox support page, you will see the search help option.
• To get assistance using the Search Help option, you will need to enter a keyword related to the problem you are experiencing. For example, if you have forgotten the password of your Redbox account, you will need to enter keywords like “Forgot Password” or “Reset Password”.
• After entering the keyword in the search field, you will need to click on the Search icon located next to the field.
• As you will click on the Search icon, a result of help articles will be displayed on your screen related to the keyword entered by you.
• From the search result, you can select the help article that can help you resolve the problem in your Redbox account.
• Additionally, you can find assistance according to the different categories which are: Rent & Return, At the Box, On-Demand, and, Online or Mobile Reservations. If you are facing issues related to the mentioned categories, you can click on the particular category and find appropriate assistance for your issue.
• Moreover, there is a Troubleshooting option also available which you can use to get appropriate help for your problem.

 

2. Contacting Redbox Customer Support via Live Chat Option

Another assistance option that you can use to get assistance from Redbox customer support is using the Live Chat Support option. Here are the steps that you will need to follow to get assistance from the Live Chat support option:

• On your computer, open a web browser, and go to the home page of Redbox. Once you are on the Redbox homepage, you will need to locate the Help or customer support option.
• Once you find the help or customer support option on the Redbox homepage, you will need to click on it. This will direct you to the Redbox customer support page.
• Once you are on the Redbox support page, you will need to scroll down to the bottom of the page.
• On the bottom of the page, you will find the Chat with us
• Simply click on the Chat with us option and follow the on-screen prompts to get assistance for your problem from a Redbox customer support representative.
• The timing for the Red Box chat support is 6.00 AM to 12:00 AM CT, 7 days a week. Feel free to call them during this time any day you wish to.

 

3. Contacting Redbox Customer Support via Phone

If even after using the above-mentioned support option you are unable to get reliable assistance from Redbox customer support, you can reach them by calling on the phone number. Here are the steps to seek assistance from Redbox customer support via phone.

• On your computer, open a web browser, and go to the home page of Redbox. Once you are on the Redbox homepage, you will need to locate the Help or customer support option.
• Once you find the help or customer support option on the Redbox homepage, you will need to click on it. This will direct you to the Redbox customer support page.
• Once you are on the Redbox support page, you will need to scroll down to the bottom of the page and click on the Call Us
• You will be directed to the next window where you will be shown the Redbox customer support phone numbers that you use to get help from one of their representatives.

So, these are the different Redbox customer support options that you can use to get help for your particular Redbox service issue.