How to Contact PlayStation Customer Support?

PlayStation, commonly known as PS, is a popular Japanese video game brand that consists of five home video game consoles, an online service, two handhelds, a phone, a line of controllers, and multiple magazines. Produced by Sony Interactive Entertainment, PlayStation is a worldwide leader in interactive and digital entertainment. If you have one of the products or services of PlayStation of looking to buy one, but you need assistance, you can easily seek help for your query or concerns through PlayStation Customer Support.

There are different assistance options provided at PlayStation customer support that you can use to find reliable help for your concerns. To know how to contact PlayStation customer support through these support mediums, go through the information provided below.

Guide to Contact PlayStation Customer Support

1. Check PSN Status

When experiencing issues with PlayStation services like slow or delayed download, issues with account management, gaming and social, or PlayStation Store, the first thing you need to ensure is that the status of PlayStation Network Status. To know how to check the status, go through the information provided below.

• Open a web browser on your computer and go to the homepage of PlayStation (https://www.playstation.com/).
• Once you are on the homepage, you will need to click on the Help option located at the top menu bar. This will open a drop-down menu on your screen.
• From the drop-down menu that appears on your screen, you will need to select the PSN Status Doing so will direct you to the next screen.
• On the next screen, you will be able to check the status of PlayStation Network, which includes mainly the status of Account management, Gaming and social, and PlayStation Store.
• In case you find the status of any of the services to be down, you will need to wait until the issue gets resolved by PlayStation.

 

2. Search Support

The next assistance options that you use to seek help from PlayStation customer support is using the Search support option. With this support medium, you can find assistance for your queries and problems through help guides. To know how to get to the Search Support option, follow the instructions provided below.

• Go to the homepage of PlayStation (https://www.playstation.com/) on your computer web browser.
• Once you are on the homepage, you will need to click on the Help option located at the top menu bar. This will open a drop-down menu on your screen.
• From the drop-down menu that appears on your screen, you will need to select the Help & Support Doing so will direct you to the next screen.
• On the next screen, you will see the Search Support field where you will need to enter the keyword related to the problem you are experiencing in your account.
• After entering the related keyword, you will need to press the search icon and browse through the search result to find the relevant help guide.
• Then, follow the information provided in the help guide to resolving the problem you are facing.

 

3. Social Media Sites

PlayStation is active on almost all popular social networking sites such as Facebook, Twitter, Instagram, and YouTube. If you wish to connect with them through these social media sites to get information about the latest updates, launches, products, services, and to seek assistance, you can visit the following social networking pages:

• Facebook (https://www.facebook.com/SonyPlaystation)
• Twitter (https://twitter.com/playstationeu)
• Instagram (http://instagram.com/PlayStation)
• YouTube (https://www.youtube.com/user/sonyplaystation)

 

4. Support for Account, Store, Subscription, Games, & Hardware

If you have issues or queries related to PlayStation Account & Security, PS Store & Refunds, Subscriptions, Games, Hardware & Repairs, and Connectivity, you can visit the relevant support sections of these categories. In the respective support sections of these categories, you will be provided the most relevant ways to get help for your desired issues and queries. Below are the steps that you will need to follow to get help for the desired products or services of PlayStation.

• Open a web browser on your computer and go to the homepage of PlayStation (https://www.playstation.com/).
• Once you are on the homepage, you will need to click on the Help option located at the top menu bar. This will open a drop-down menu on your screen.
• From the drop-down menu that appears on your screen, you will need to select the Help & Support Doing so will direct you to the next screen.
• On the next screen, you will see the following categories:
• Account & Security
• PS Store & Refunds
• Subscriptions
• Games
• Hardware & Repairs
• Connectivity
• Depending on the type of issues you are experiencing with PlayStation, you will need to select the relevant topic.
• As you will click on any one of the topics, you will be taken to the relevant support page on the next screen.
• On the next screen, you can browse through the different support options provided to seek help for your particular concern or query.

So, now as you have complete information on the different support options to contact PlayStation customer support, you can easily seek help for your particular problem.