How to Contact Newegg Customer Service?

newegg customer service

Newegg is an online merchant of items including Consumer Electronics, Computer Hardware. Based in the City of Industry, California, in the United States, Newegg is known for dealing in a wide range of products that primarily include Computer Hardware, Gaming, Electronics, Accessories, Software Peripherals, Office Products, Appliances, DVDs, Tools Housewares and more.

While the operations at Newegg usually function uninterruptedly, however, some issues may arise sometimes that can cause trouble to the customers. To keep things convenient for the customers, the company has made a Newegg customer service support available. Through Newegg customer support, a customer can easily seek assistance for their varied queries through the different support options available. If you are also having a query or trouble with Newegg’s products or services, you can find instant assistance through the different support mediums available at Newegg customer support.

Below, you can find detailed information on how to reach Newegg customer support through these different assistance mediums.

Guide to Reach Newegg Customer Service

  1. Search Help

For common queries related to orders, returns, tracking, order status, payments, refunds, policies, credit card, promo codes, Newegg account, order editing, etc. you can seek information by exploring the Search Help option. Search Help option is available in the Customer Service section of the Newegg website. To know how to use the Search Help option, follow the information provided below.

  • Go to the Newegg homepage on your web browser and scroll down to get to the bottom of the page.
  • Once you are at the bottom of the page, go to the lower-left corner of the screen and select the Help Center option in the Customer Service You will be directed to the next page.
  • On the next page, you will be given the Search Help box in the “How can we help” section. In the search box, you will need to enter a keyword related to the problem you are experiencing with Newegg. For example, if you wish to know about order status, you will need to enter keywords like “Status of my order”, “My order status”, “Order status” etc.
  • Once you enter the keyword in the Search field, you will need to

 

  1. Live Chat Support

live chat support

Live chat support is also an ideal option to get assistance for Newegg related queries and concerns.  With live chat support, you can easily find assistance through one of the Newegg’s customer support executives. To know how to get connected with one of Newegg’s customer support through live chat, follow the steps provided below:

  • On your web browser open the home page of the Newegg website.
  • Once you are on the homepage of Newegg, you will need to scroll down to the bottom of the page and click on the Help Centre option located on the lower left side of the customer service section. This will direct you to the next page.
  • On the next page, you will need to find and click on the “contact us” under “Not the solution you were looking for?” option located on the right-hand side. This will take you to the next screen.
  • On the next screen, you will be given the option to connect with the Newegg customer support executive through live chat. All you need to do is click on the “START LIVE CHAT” button.
  • After clicking on the “START LIVE CHAT” button, simply follow the on-screen prompts to get assistance through live chat support.

 

  1. Text Support

You can also seek help from Newegg customer service through Text Support. For his, you will need to text your inquiry to – (844) 292 0888. When seeking help from Newegg customer support via text support, consider these measures:

  • From your phone, you will need to send the message “CSHELP” for help options, CSSTOP to end your text communication.
  • Your queries generally get resolved within 1 to 3 messages.
  • SMS assistance is only available to US customers.
  • The hours of operation for Text support 24 by 7.

 

  1. Self Help Online Tools

Another option that you can use to seek assistance from Newegg customers is through Self Help Online Tools. This assistance option offers direct links to get information on operations like tacking an order, finding an invoice, returning an item, or checking a return. Below you can find the direct links to these self help online tools.

 

  1. Social Networking Sites

Newegg is active on almost all popular social networking sites. So, if you wish to seek assistance from Newegg customer support through these sites, you can visit the following direct links.

NOTE: You can send a direct message to the customer support or you can post a message on their wall.

  1. Assistance through Phone

If you are unable to get satisfactory assistance through the above-mentioned mediums it is suggested to contact Newegg customer support through phone. Newegg customer service offers the option to get assistance through call back. The customer support of Newegg offers the convenience of arranging a call back for your at your choice of date and time. To know how to seek assistance through this phone assistance option goes through the steps mentioned below.

  • Open a Newegg home page on your web browser and scroll down to the bottom of the page.
  • Next, you will need to click on the Help Centre option located on the lower left side in the customer service section. You will be directed to the next page.
  • On the next page, you will need to click on the “Contact Us” in the “Not the solution you were looking for?” option located on the right-hand side. This will take you to the next screen.
  • On the next screen, you will be given the option to arrange a callback. For this, you will need to click on the “LET US CALL YOU” button.
  • As you will click on the “LET US CALL YOU” button, you will be given the option below to select a preferred time to schedule a callback.
  • Simply select the Date from the Calendar section where it reads “Today”. Then, you will need to select the preferred time in the “Select a time” section.
  • Once you have selected the date and time, you will need to enter your 10-digit phone number and click on the CALL ME button. You will receive a call from Newegg customer support for the chosen time.

NOTE: If you ever wish to cancel a call scheduled, just get to the “LET US CALL YOU” screen and click on the “Cancel a Scheduled callback” option located next to the CALL ME button.

So, these are the different options that you can use to seek assistance from Newegg customer support.

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