How to Contact Navy Federal Customer Service?

Chartered and regulated under the authority of the National Credit Union Administration (NCUA), Navy Federal is the biggest natural member credit union in the United States of America. The various products of this financial institution include Savings account, Checking account, Consumer Loans, mortgages, online banking, investments, and credit cards. Because of such diverse operations, the company has been able to create a user base of more than 8.4 million members. And, in order to manage these services while ensuring customers’ convenience, they have also made available assistance through their Navy Federal customer support. There are numerous support options available at Navy Federal customer support which include Navy Federal customer care phone number, Live Chat, Secure messaging, Social media, in Person, etc.

How to Contact Navy Federal Customer Service?

The different options that you can use to get assistance from Navy Federal customer service. The options available for assistance at Navy Federal customer support are as follows:

  1. Navy Federal Phone Number for Assistance

If you wish to reach Navy Federal customer support for assistance by calling them, you can do so easily by dialing the following phone number:


Member & Account Services



24-Hour Service


1 888 842 6328





Mortgage Services


Mortgage Applications

07:00 AM to Midnight

Monday to Saturday

09:00 AM to Midnight (Sunday)


Mortgage Servicing

07:00 AM to Midnight (Saturday)

Noon to Midnight (Sunday)






1 888 842 6328


Certificated & IRA Services



7:30 AM to 11 PM

Monday to Saturday

10 AM to 6:30 PM




Phone: 1 888 842 6328

Fax: 703 206 4250



Deposit Trust Section



08:00 AM to 06:00 PM

Monday to Saturday

08:00 AM to 03:00 PM





Phone: 1 888 842 6328

Fax: 703 206 3724


Check Reorder: Checking, Checking Line of Credit & MMSA




24-hour service through Harland Clarke



1 888 842 6328


Navy Federal Financial Group (NFFG)



08:30 AM to 07:00 PM

Monday to Friday


1 877 221 8108

Navy Federal Financial Group (NFFG) website



Accidental Death & Dismemberment (AD&D)



Applications: 1 800 233 3577

Claims/Policy Changes:

1 800 779 5433



Online Banking: Password and Enrollment Assistance



24-hour service


1 888 842 6328



Online Banking: Mobile and Online Technical Support


7:30 AM to 11:00 PM, Monday through Friday

10:00 AM to 6:30 PM, Saturday to Sunday




1 888 868 8123


Navy Federal Online® Bill Pay



CheckFree Corporation: 07:00 AM to 01:00 AM


1 888 560 8031





Personal Finance Management



08:00 AM to 4:30 PM, Monday to Friday

Please have your Access Number or account number available when calling.

Toll-free service is available in U.S., Puerto Rico and Guam.





1 888 503 7106 (toll-free)

703 255 8492 (local in metro Washington, DC)


Business Services



08:00 AM to 07:00 PM, Monday to Friday


1 877 418 1462



TDD (for the hearing impaired)




24-hour service


1 888 869 5863 (toll-free)

703-255-8878 (local in metro Washington, DC)



LendKey Student Loans



08:00 AM to 08:00 PM

Monday to Friday



1 877 304 9302


International / Overseas



1 703 255 8837


  1. Secure Message

Navy Federal customer support also allows users to get assistance by sending a message for account-specific inquiries. To know how to send a secure message for such problems, follow these steps:

  • Go to the Navy Federal customer support page on your web browser.
  • Once you are on the page, you will need to go to the Member Service
  • Under the Member Service section, you will need to click on the Send Message in the Secure Message
  • As you will click on the Send Message, you will be directed to the next page where you will be prompted to sign in to your account to be able to send a message.
  • Follow the on-screen prompts after signing in to your account to successfully send a message.


  1. Social Media

If you would like to connect to Navy Federal on social media to report an issue, post a question, or share feedback, you can go to the following social media sites anytime for quick response.


  1. Live Chat

If you wish to seek assistance from Navy Federal customer support through a live chat session, you can get an answer to your relevant query by locating the chat icon on certain pages of Navy Federal website to begin chatting.

  1. Frequently Asked Questions

Navy Federal customer support offers assistance through Frequently Asked Questions support option as well. Just go to the Navy Federal FAQs section on your browser and get the answer to some of the most common Navy Federal-related queries of the users.

  1. Mailing Address

If you want to get assistance from Navy Federal customer support through the post, you can send your post at following mailing address:

Navy Federal

PO Box 3000

Merrifield, VA  22119-3000


  1. In-Person Assistance

If you want to seek assistance for your query or concern in person, you can visit any nearest branch of the Navy Federal Credit Union. You can know the nearest branch of Navy Federal here.

Now as you have ample information on how to reach Navy Federal customer support, you can get instant support for your query or issue by contacting them using these options.

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