7 Ways To Contact National Grid Customer Service

national-grid customer service

National Grid is a multinational electricity and gas utility company having headquartered in England. The main operations of this company are in the United Kingdom and North-Easter parts of the United States. National Grid is known to be one of the biggest “investor-owned” utility companies in the world. The company provides gas and electricity to more than twenty million customers in Massachusetts, New York, and Rhode Island. They provide their services to both home and business purposes. If you are consuming the services of National Grid but experiencing issues, you can seek assistance through their National Grid customer support center. At National Grid customer support, you can find different assistance options to get help for your varied issues and queries. To know about these different assistance options and learn how to use them, go through the information provided below.

Ways to Reach National Grid Customer Support for Assistance

At National Grid customer support, there are numerous ways you can find help for the various issues you experience with your National Grid service. From FAQs, Email Support, Phone Support to Emergency Contact and Social Support, you will find almost all possible assistance options at National Grid customer support. Below are the options that you can use at National Grid customer support.

  1. Frequently Asked Questions (FAQs)

If you have common queries and issues such as getting access to the gas account, forgot User ID and/or password, forgot security question, billing issues, etc. you can get the answer to all these issues easily at Frequently Asked Questions (FAQs). To know how to get to the FAQs section, follow the steps provided below.

  • On your web browser, go to the National Grid homepage. Once you are on the homepage, you will need to click on the Contact Us You will find the Contact Us option located on the top-right corner of the homepage.
  • As you will click on the Contact Us option, you will be directed to the next page. On the next page, you will be provided different assistance options on the page.
  • From the given assistance options, you will need to locate the Frequently Asked Questions Once you locate the FAQs section, you will need to click on the Check FAQs button.
  • As you will click on the Check FAQs section, you will be directed to the next screen where you will find the list of common questions related to the National Grid services.
  • Simply browse through the different questions to find an answer to all your queries and concerns. Once you find the answer for your particular query, follow the information provided in it to get rid of the problem you are experiencing with the National Grid services.

 

  1. Email Support

Another excellent way to get help for the National Grid services related problems is to seek reliable assistance through email support option. To know how to get assistance for your problem through Email support, follow the step-by-step instructions provided below.

  • On your web browser, go to the National Grid homepage. Once you are on the homepage, you will need to click on the Contact Us You will find the Contact Us option located on the top-right corner of the homepage.
  • As you will click on the Contact Us option, you will be directed to the next page. On the next page, you will be provided different assistance options on the page.
  • From the given assistance options, you will need to locate the Email Us Once you locate the Email Us section, you will see two options (links). The options will be as follows:
    • Account Questions/General Support
    • Report Energy Thefts
  • If you have queries related to Account or if you need general support, you will need to select the “Account Questions/General Support” option. However, if you wish to report about energy theft in your area, you will need to click on the “Report Energy Theft” option.
  • As you will click on these options, you will be directed to the respective page on your screen.
  • Depending on the selected option on the next screen, you will be prompted to provide information such as your Name, Email Address, Phone Number, Subject, Category Selection, etc.
  • After entering the required information, you will need to submit the form. To submit the form, you will need to click on the Continue or Submit button depending on the option selected.
  • After submitting the forms, you will get a reply to your query through the email address you provided in the form.

 

  1. Social Media Support

National Grid is also available on many popular social networking websites like Twitter, Facebook, Instagram and more. At Twitter or Facebook, you can easily get assistance for your varied queries from National Grid Customer support. To know how to get to these assistance options, go through the information provided below.

  • On your web browser, go to the National Grid homepage. Once you are on the homepage, you will need to click on the Contact Us You will find the Contact Us option located on the top-right corner of the homepage.
  • As you will click on the Contact Us option, you will be directed to the next page. On the next page, you will be provided different assistance options on the page.
  • From the given assistance options, you will need to locate the Tweet Us Once you locate the Tweet Us section, you will see two social networking links – Twitter and Facebook. If you wish to seek help from National Grid customer support through Twitter, you will need to click on the Twitter option. Similarly, to seek assistance through Facebook, simply click on the Facebook option.
  • After selecting the relevant social networking site for assistance, follow the on-screen prompts to get help for your particular query.

NOTE: Apart from Twitter and Facebook, National Grid is also active on Instagram and YouTube.

 

  1. Chat Support

Chat support is also an ideal way to find help with your queries. Through live-chat support, one can easily find help for their queries through one of the representatives of the support center. If you are looking to seek help from National Grid customer support through live chat support, unfortunately, there is no chat support option available at National Grid customer support.

  1. Report a Gas Emergency

If you have a gas emergency at your home or in your area, you can immediately seek assistance from National grid customer support by calling on the emergency number given on the National Grid customer support section. At present, the Gas emergency numbers available on the National Grid website are 911 and 1 718 643 4050. As these emergency phone numbers are available 24 hours a day, every day, you can seek assistance anytime you wish to.

While it is very rare to occur, however, if the emergency numbers of National Grid changes ever, you can follow these steps to get the emergency numbers.

  • Open the National Grid homepage on your web browser. Once you are on the homepage, you will need to click on the Contact Us You will find the Contact Us option located on the top-right corner of the homepage.
  • As you will click on the Contact Us option, you will be directed to the next page. On the next page, you will be provided different assistance options on the page.
  • From the given assistance options, you will need to locate the Report a Gas Emergency Once you locate the Report a Gas Emergency section, you will see the phone number listed for the assistance.

 

  1. Mail Address

If you wish to search for nearby payment or customer service center or is you wish to send your payment by mail, you can mail the same at the following address:

National Grid P.O. Box 11741 Newark

NJ 07101 4741

NOTE: If you are looking for a specific Western Union Payment agent location that accepts checks and money orders, you will need to visit Western Union

If you wish to know about the National grid Customer Service & Payment Centers, you can visit this page. On this page, you will need to enter your Address or Zip Code in the provided field and press on the Find button. As you will click on the Find button, you will be provided the information about the center available in that area.

  1. Phone Support

If you are unable to seek satisfactory assistance from the National Grid customer support through any of the above-mentioned support options, you can contact their representatives through a phone call. National Grid support has made a dedicated support center available for the customers to get help through the phone. Below are the phone numbers that you can use to contact National Grid customer support executives for assistance.

Gas Emergencies

For Gas emergencies, you can contact National Grid at 911 or 1-718-643-4050. The numbers are available 24 by 7.

Customer Service

For General Customer Service, you can contact National Grid customer support at 1-718-643-4050. You can reach for customer service through Monday – Friday, from 8:00 AM – 8:00 PM.

If you wish to get the fastest service, you will need to call from your primary phone number on file in your account settings. Also, you will need to make sure that you have your account number ready before you make a call, especially if you are using more than one service address.

Moreover, you will need to keep in mind that the phone system of National Grid will ask you to answer questions verbally, however, you may also enter your information such as account numbers, credit card numbers, and other digits using the keypad of your phone.

If you are a Hearing/speech impaired customer, you may call 711 and provide the support number above to get assistance.

New Service, Gas pipe Installations & Natural Gas Conversions

If you are looking to request a new gas pipe installation outside your home, multi-dwelling, business, and Natural gas conversions, you will need to call at 1-877-696-4743. This phone number is available from Monday to Friday, between 8:00 AM – 5:00 PM.

Claims Settlement

If you are looking to report the damage to your property, you will need to call at 1-631-348-4115. Also, if you need the form to file your claim, you can get your claim form from here. Once you get the form, you will need to provide the required details in the prompted fields and submit it to get appropriate assistance.

Gas Construction

If you are looking for inquiries related to the relocation of a gas service line or meter, you will need to call at 1-718-270-0220.

Plumber’s Hotline         

If you need assistance with the plumbing services, you can contact at Plumber’s Hotline at 1-718-270-0220.

Dig Safe

For Dig Safe related inquiries, you can reach the relevant team at 1 800 272 4480. However, you must know that this is not a National Grid phone number.

At present, the above-mentioned phone numbers can be used to seek relevant assistance regarding your queries. However, as the numbers can get changed anytime, you can check the update phone numbers related to all these National Grid services by following these steps:

  • Open the National Grid homepage on your web browser. Once you are on the homepage, you will need to click on the Contact Us You will find the Contact Us option located on the top-right corner of the homepage.
  • As you will click on the Contact Us option, you will be directed to the next page. On the next page, you will be provided different assistance options on the page.
  • On the next page, you will need to locate the Call Us section. Once you locate the Call Us section, you will need to click on the View Directory
  • As you will click on the View Directory button, you will be directed to the next page. On the next page, you will get the complete list of phone numbers with all the important information required to get assistance from National Grid.

So, these are the different assistance options that you can use to get help from National Grid customer support for all your Gas and Energy-related services.

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