How to Contact Lorex Customer Support?

Lorex is a subsidiary of a Chinese company, Zhejiang Dahua Technology Co., Ltd which is known for distributing video security systems via retail and online channels. Lorex manufactures both security cameras and accessories for consumers and small businesses mainly in North America. While the products and services offered by Lorex are reliable, however, if you ever need to seek assistance for any issue or query related to Lorex, you can use the different assistance options provided below to contact Lorex Customer Support.

Guide to Contact Lorex Customer Support

  1. Phone Support

One of the fastest ways to seek assistance from Lorex customer support is through the phone. You can contact Lorex customer support on the below mentioned phone number. Simply call the phone number and follow the on-call prompts to seek assistance from Lorex Customer Support for your query or concern.

  • Lorex Customer Support Phone Number: 1 88 425 6739
  • Option 1 – For English | 2 for Spanish | 3 for French
  • Monday to Saturday: 10:00 AM to 09:00 PM EST

In case you are unable to contact Lorex customer support through the above-mentioned phone number, you can visit their website to check the updated numbers by following these steps.

  • Open a web browser on your computer and navigate to the homepage of Lorex using the URL – https://www.lorextechnology.com/.
  • Once you are on the homepage of Lorex, you will need to click on the Support option located near the top-right corner of the page. You will be directed to the next page.
  • On the next page, you will need to scroll down to locate the Contact Lorex Support section and check whether the Phone Support Number has been updated or not.
  • In addition to this, if you are looking for Sales, Sales Support, or Technical Support phone number, you will need to scroll down to the bottom of the page and select the Contact Us
  • On the next page, you will find the following phone numbers:

 

  • Sales Phone Number (For Product Related Queries Before You Place an Order, or for Placing an Order Over the Phone): 1 88 425 6739 | Option 1 – English, 2 – Spanish, 3 – French | Everyday: 08:00 AM to 08:00 PM EST
  • Sales Support (Get Information About Your Order, or Return/Refund): 1 888 425 6739 | Option 1 – English, 2 – Spanish, 3 – French | Monday to Saturday: 08:00 AM to 08:00 PM EST
  • Technical Support (Seek Assistance Settings, Configuring or Troubleshooting Lorex Product): 1 888 425 6739 | Option 1 – English, 2 – Spanish, 3 – French | Monday to Saturday: 10:00 AM to 09:00 PM EST

 

  1. Email Support

Another ideal way to seek assistance from Lorex customer support is through the email support option. To know how to get to the email support option for seeking assistance from Lorex Customer Support, follow the below-mentioned steps.

  • Open a web browser on your computer and go to the homepage of Lorex using the URL – https://www.lorextechnology.com/.
  • On the homepage of Lorex, click on the Support option located near the top-right corner of the page. You will be directed to the next page.
  • On the next page, scroll down to the bottom of the page and select the Contact Us
  • On the next page, you will find the following email address for assistance:
  • Sales: [email protected]
  • Sales Support: [email protected]

 

  1. Live Chat Support

Lorex customer support is also known for offering assistance through the chat support option. If you wish to seek assistance from Lorex customer support through live chat, you can follow the below-mentioned steps.

  • To begin with, you will first need to open a web browser on your computer and go to the homepage of Lorex website using the URL – https://www.lorextechnology.com/.
  • Once you are on the homepage, you will need to scroll down a bit to find the Chat Support icon option in the lower-right corner.
  • You will need to click on the Chat Support icon. This will open a small window prompting – “Chat with us! We are here to help.” With two options – Yes | No.
  • Here, you will need to click on the Yes option and then follow the on-screen prompts to get assistance from Lorex customer support.

 

  1. Frequently Asked Questions

If you are looking to seek assistance for common queries related to Lorex products and services, you can visit the Frequently Asked Questions section. To know how to get to the FAQ section, follow the instructions provided below.

  • Open a web browser on your computer and go to the homepage of Lorex website using the URL – https://www.lorextechnology.com/.
  • Once you are on the homepage, you will need to scroll down to the bottom of the page and click on the FAQs option. Doing so will direct you to the next page.
  • On the next page, you will need to browse through the list of common queries to find an answer for your particular concern.

 

  1. Social Media Networks

Lorex Technology is active on popular social networking websites such as Facebook, Instagram, YouTube, and Twitter. If you wish to connect with Lorex on any of these social media pages of the company, you can refer to the following direct links of the Lorex page for the aforementioned social networking sites.

So, these are the different ways that you can use to contact Lorex customer support for assistance.

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