KCPL Customer Support Service Contact Phone Number

Owned by Great Plains Energy Incorporated, Kansas City Power & Light (KCP&L) is an electric utility company providing its services to the metropolitan area of Kansas City.

At present, the company is known for serving more than 800,000 customers in more than 45 northwest Missouri and eastern Kansas counties.

Considering the fact that electricity is an integral part of everyone’s daily lives, their energy industry is continuously endeavoring to meet the needs of the customers as well as the environment.

In order to cater to customers with the best possible services, the company offers its assistance via its Kansas City Power & Light Customer Support.

There are multiple communication channels offered by KCP&L customer service to help customers get assistance for their problems. You can choose from the following support options and get your queries answered promptly and precisely.

KCPL Support Phone Number

If you wish to seek assistance from KCP&L via the phone number, you can dial the appropriate phone number from the list provided below.

  • 816-471-5275
  • 1-888-471-5275

Report a Power Outage or a Downed Power Line

  • 1-888-LIGHT-KC(1-888-544-4852)


Special Payment and Billing Issues

  • 816-471-5275
  • 1-888-471-5275


Line Location Services (Before Digging)

  • Anywhere: 811
  • Kansas: 1-800-DIG-SAFE (1-800-344-7233)
  • Missouri: 1-800-DIG-RITE (1-800-344-7483)

Builder and Electrician Inquiries

  • Call 816-701-0363

Speech or Hearing Impairments

For customers with speech or hearing impairments, KCP&L customer support offers assistance via a relay operator. Such customers need to Dial 711 to be directed to the states TDD/TTY relay operator. In case 711 does not work in the concerned area, they can call:

  • Missouri customers: 1-800-735-2966
  • Kansas customers: 1-800-766-3777

NOTE: Provide the relay operator with the customer service number of KCP&L: 1-888-471-5275

Email or Live Chat Support: If you are looking to seek assistance from KCP&L via email or live chat, unfortunately, the company doesn’t provide support from these mediums.

Other KCP&L Customer Support Options

  • Frequently Asked Questions: https://kcpl.com/customer-service/faqs
  • Report Outage: https://www.kcpl.com/report-outage
  • View Power Outage: http://outagemap.kcpl.com/
  • Bill Payment Assistance: https://kcpl.com/my-account/view-or-pay-bill/financial-assistance

If you are facing any of the following issues, it is suggested to fill out the online form available at the link mentioned below.

  • Start/stop/transfer service
  • Request tree trimming
  • Report energy theft
  • Order/upgrade service
  • Remove a meter
  • Request a children’s safety speaker

ONLINE FORM LINK: https://kcpl.com/customer-service

Simply fill-up the form with the required information and submit it. You will get a response to your problem at the earliest.

Using the above-mentioned options, you can seek quick assistance from KCP&L customer support. For more information on Kansas City Power & Light services, you can visit the official website of the company via link https://kcpl.com/.

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