How to Contact JBL Customer Support?

Owned by the subsidiary of Samsung Electronics (Harman International Industries), JBL is a reputed company which is known for manufacturing high-end audio equipment such as headphones and loudspeakers. There two independent divisions of the company – JBL Consumers (serving the consumer home market) and JBL Professional (serving the studio, portable sound, tour sound, installed sound, and cinema markets).

The company has an extensive range of audio equipment to choose from. If you are looking to purchase any JBL product or have purchased one already but having issues or concerns with it, you can seek instant assistance from JBL customer support through different help options. To know how to contact JBL customer support for assistance, follow the instructions provided below.

Guide to Contact JBL Customer Support For Assistance

1. Phone Number Support

If you wish to contact JBL customer support for assistance through the phone, you can call the company on the following phone numbers. Simply call the given phone number and follow the on-call prompts to get desired assistance.

• JBL Customer Support Expert Phone Number: 800 336 4525
• Timing: Monday to Friday: 09:00 AM to 11:00 PM (EST) | Saturday to Sunday: 09:00 AM to 05:00 PM (EST)

2. Live Chat Support

Another ideal way to contact JBL customer support for assistance is through the live chat support option. To know how to get to the chat option of JBL customer support for assistance, you can follow the instructions provided below.

• Open a web browser on your tablet, phone, or computer, and navigate to the homepage of JBL using the URL – http://jbl.com/.
• Once you are on the homepage of JBL, you will need to click or tap on the Support option located in the top-right corner of the screen. This will open a drop-down menu on your screen.
• From the drop-down menu that appears on your screen, you will need to select the Product & Customer Support You will be directed to the next screen.
• On the next screen, you will need to select the Contact Us Under the Contact Us section, you will need to get to the “Chat With Us” section.
• In the “Chat With Us” section, you will need to select the Start chat Doing so will open a chat window on your screen.
• In the chat window on your screen, you will need to enter your First Name, Last Name, and Email in the provided field, and then press the Request Chat
• After that, you will simply need to follow the on-screen prompts to get assistance through the JBL customer support representative for your particular query.
• Alternatively, you can also click or tap on the Chat button located near the lower-right corner of the homepage of JBL. This will open a chat window with virtual assistance.

3. Search Help

JBL customer support also offers assistance to the users through the “search help” support option. If you have general queries related to the JBL product, you can use the search help option. Below are the steps that you will need to follow to get to the search help option.

• Open a web browser on your tablet, phone, or computer, and navigate to the homepage of JBL using the URL – http://jbl.com/.
• Once you are on the homepage of JBL, you will need to click or tap on the Support option located in the top-right corner of the screen. This will open a drop-down menu on your screen.
• From the drop-down menu that appears on your screen, you will need to select the Product & Customer Support You will be directed to the next screen.
• On the next screen, you will need to enter the keyword related to your query in the search field and press the search icon.
• From the search result that appears on your screen, you will need to select the relevant help topic to get assistance for your query or concern.

4. Other Customer Service Option

Whether you wish to check order status, return products, product warranty, product registration, product personalization, etc., you can visit the customer service section on the JBL website to get to the relevant category.

• On your computer, open a web browser and go to the homepage of JBL using the URL – https://www.jbl.com/.
• Once you are on the homepage of JBL, you will need to click or tap on the Support option located in the top-right corner of the screen. This will open a drop-down menu on your screen.
• From the drop-down menu that appears on your screen, you will need to select the Product & Customer Support You will be directed to the next screen.
• On the next screen, scroll down to the bottom of the page and locate the Customer Service
• In the Customer Service section, you will find options such as Order Status | Return Products | Warranty Request | Register your product | Product Personalization | Buy Authentic.
• You can select the relevant title from the given options under the Customer Service section to get desired information.

5. Frequently Asked Questions (FAQs)

For common queries related to JBL products, you can also refer to the Frequently Asked Questions section of JBL by following the instructions provided below.

• Go to the homepage of JBL on your computer web browser using the URL – https://www.jbl.com/.
• Once you are on the homepage, you will need to scroll down to the bottom of the page and select the FAQs option under the Support You will be directed to the next page.
• On the next page, you can browse through the information provided under FAQs to get appropriate assistance for your query.

So, these are the different steps that you will need to follow to contact JBL customer support for assistance regarding the product you are using or looking to purchase.