Hertz is a popular car rental company in America that is known for operating more than 10000 corporate and franchisee locations internationally. Having its operations in over 150 countries in North America, Latin America, Asia, Africa, New Zealand, Asia, and the Middle East, Hertz is the second-largest US car rental company by locations, fleet size, and sales. While the company is known for offering reliable services to its customers, if ever a user faces any issues or has some queries related to Hertz, he/she can seek assistance through Hertz Customer Service Support. To know how to seek assistance from Hertz Customer Support, go through the information provided below.
Guide to Contact Hertz Customer Service Support
There are several ways to get help from Hertz customer support, such as Frequently Asked Questions, customer service phone number, social media support, Email, etc. To know how to use access and use these support options for assistance, follow these steps.
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Frequently Asked Questions
If you are seeing an answer for common queries related to the services of Hertz car rental, you can visit the Frequently Asked Questions section of Hertz customer support. Below are the steps you will need to follow to use this option.
- Open a web browser on your computer and go to the homepage (https://www.hertz.com/) of Hertz car rentals.
- Once you are on the Hertz homepage, you will need to scroll down to the bottom of the page to locate the Customer Support Once you locate the option, you will need to click on it. This will expand the options available under it.
- From the menu that appears on your screen, you will need to click on the Contact Us Doing so will direct you to the next screen where you will need to click on the Search Frequently Asked Questions by Keyword link located under the Contact Us tab.
- Once you are on the FAQs page, you can browse the questions to get answers for your particular query or you can use the search option to enter a keyword related to your query.
- In case you don’t find FAQs listed on the page and it shows that “The content is not available. Please click here”, you will need to click on the “click here” option and follow the on-screen prompts.
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Social Networking Support
You can also seek assistance for your query or concern from Hertz Customer Service through social media sites like Twitter. Capital One has a dedicated Twitter account and Facebook account from where you can get assistance for your Hertz related issues and queries. Below are the direct links that you can use to contact Hertz customer service on Social Media.
- Facebook:https://www.messenger.com/login.php?next=https%3A%2F%2Fwww.messenger.com%2Ft%2F91062694654%2F%3Fmessaging_source%3Dsource%253Apages%253Amessage_shortlink
- Twitter:https://twitter.com/messages/18001417-81152410?recipient_id=18001417&text=
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Email Support
Another ideal option that you can use to seek assistance from Hertz customer service is through the Email support medium. With an Email support option, you can easily get help for your different queries and concerns through one of the Hertz customer support executives via email. To get to this option, follow the steps provided below.
- Open a web browser on your computer and go to the homepage (https://www.hertz.com/) of Hertz car rentals.
- Once you are on the Hertz homepage, you will need to scroll down to the bottom of the page to locate the Customer Support Once you locate the option, you will need to click on it. This will expand the options available under it.
- From the menu that appears on your screen, you will need to click on the Contact Us Doing so will direct you to the next screen where you will need to go to the Email Us section.
- In the Email Us section, you will see a list of different categories. Depending on the type of issue you are experiencing with Hertz service, you can select one of the options from the list to seek appropriate assistance.
- Simply select one of the options from the list and follow the on-screen prompts to get help through email.
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Live Chat
Hertz customer support is also known for offering assistance to its customers through live chat support medium. If you wish to contact Hertz customer service through this support medium, follow these steps:
- Open a web browser on your computer and go to the homepage (https://www.hertz.com/) of Hertz car rentals.
- Once you are on the Hertz homepage, you will need to scroll down to the bottom of the page to locate the Customer Support Once you locate the option, you will need to click on it. This will expand the options available under it.
- From the menu that appears on your screen, you will need to click on the Contact Us
- On the Contact Us page, you will need to scroll down to the bottom of the page and click on the Live Chat option under the Contact Us section.
- After that simply follow the on-screen prompts to seek assistance for your problem from one of the Hertz customer support executives.
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Phone Support
If the above-mentioned options don’t help you get reliable assistance for your problem or questions, you can consider contacting Hertz customer service directly through the phone. You can find the relevant phone numbers and other information for contacting Hertz customer support below.
Future Reservations
- 1-800-654-3131 (US, Puerto Rico and Canada)
- 1-800-654-3001 (International)
Gold Plus Rewards Questions
- 1-888-999-4900 (6am-7pm CT M-F)
Car in the Shop?
- 1-800-704-4473 (US)
Extend your rental
- hertz.com/rentalextension
Change your return location
- 1-800-654-4174
A Past Rental-Billing Questions or Comments/Feedback
- 1-800-654-4173 (6am-7pm CT Monday -Friday)
Emergency Roadside Assistance
- 800-654-5060
Hearing Impaired (TDD)
1-800-654-2280
So, now as you know how to contact Hertz customer service, you can easily seek assistance for your problem or query using the information provided above.
