Focusrite Not Working? Contact Focusrite Customer Support to Resolve Issues

focusrite customer support

Do you frequently receive an error while launching Focusrite Control that says “No Hardware Connected”? Even after you try to utilize your engineering brain, you failed to troubleshoot it permanently? If this is the case, we encourage you to contact Focusrite customer support. Comprised of highly-skilled audio engineers, the authorized team at Focusrite is capable of tackling any pertaining issues, including –

  • Can’t see audio input in software on macOS 11 (Big Sur) or macOS 10.14/15 (Mojave/ Catalina)
  • Focusrite Control showing “No Hardware Detected” or “No Hardware Connected”
  • Focusrite USB Driver doesn’t install on Windows 7 (digital signature problem)
  • Logic Pro X slows down while connecting an audio interface
  • Focusrite Interface failing to live stream and video call
  • “Legacy System Extension – Existing software on your system” warning on Mac

Are you facing a problem with one of your Focusrite products? Don’t hesitate to reach out to certified and licensed professionals who deliver the best Focusrite customer support.

Ways to Avail of Focusrite Customer Support (Phone, Email Live Chat, and Submit Request)

Whether you need instant technical support for one of your Focusrite products or want to write to the technical team in detail and expect a quick response, you can reach out to the team of engineers with years of experiences via phone, email, live chat, submit a request, the official contact-us page, and more.

Best Focusrite Customer Support by Phone

Like many Focusrite customers, you can speak directly to the customer care representative and get your queries resolved immediately. Customers based in the United Kingdom can speak to the Focusrite executive on +44 (0) 1494 462246. Make sure to dial the number between 09:30 and 18:00, Monday to Friday. If you live outside the UK, you would still be able to reach out to the right person in your region or country. Check the Focusrite distributor in your region to avail of help in your language.

  • UK: +44 (0) 1494 462246, Monday to Friday, 9:30am – 6pm UK time
  • USA: (310) 322-5500, Monday – Friday, 8am – 1pm and 2pm – 6pm Pacific Time
  • Germany: +49 (0)30 863009777, Monday to Friday, 9am – 5pm

For customers who have an ISA, RedNet, or Red device, they can talk to one of the customer executives on the below numbers –

  • UK +44 1494 836 384
  • US +1 (310) 450 8494

Focusrite Offers Quick Assistance through Email Support

People seek email support when they have a grave concern that would take time to resolve. When you seek support through email, it becomes a thread as it consists of the complaint number, product number, inquiry ticket, etc. If the problem doesn’t get a solution in the first stage, it gets escalated and is handled by the upper authority. The email support of Focusrite is reliable and quick. They endeavor to respond to all emails within 24 hours or a business day. Are you ready with your query? You can send across your email to [email protected].

Need to Cancel an Order Urgently? Count on Focusrite Customer Support Live Chat

Need help? Chat to an expert when you wish to change your delivery address or cancel an order. The live chat support is well-managed by a team of technically well-versed personnel. They would not only understand your problem but also patiently troubleshoot on the chat. The Focusrite customer live chat support is in use 24 hours Monday to Friday. The “Chat” widget on any Help Center will blink or just be visible if an agent is online or available. You can click it to begin chatting with the knowledgeable person.

Remember, the Chat widget will be invisible if there’s no one online. Hence, it is advised to check back later.

Go to Help Center

The Focusrite Help Center boasts a reservoir of information, troubleshooting guides, and getting started videos. Click on the link above to find promoted articles that will help you understand Focusrite Pro products. If you have a specific question, type it in the search bar. After entering the question, press the Enter key on your keyboard.

Visit the Contact Us Page

The contact us page is a very helpful resource. Just select the product range – Scarlett, RedNet, Red, ISA, Clarett, etc.

How to Submit a Ticket?

Another equally effective and reliable way to seek Focusrite customer support is to submit a ticket. You can click here to submit your ticket. Select the type of your inquiry so that your query reaches out to the right department – Technical Support, Pre-Sale Enquiry, Software Activation Assistance, Product Registration Assistance, Hardware Fault, Leave Feedback, E-store Enquiry (store.focusrite.com), Spare parts Enquiry, and Help Center Article Feedback.

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