How to Contact Esri Customer Support?

Environmental Systems Research Institute, commonly known as ESRI, is an international supplier of geographic information system (GIS) software, Geo Database Management, and Web GIS applications. The company is known to have more than a 40% share of the GIS software market across the globe, which is more than any other vendor offering the same products or services.

While ESRI has 10 regional offices in the US, they have a vast network of over 80 international distributors, with more than a million users in 200 countries. Some of the products offered by the company are related to Desktop, Enterprise, Online, Developers, Apps, and Legacy products. If you are looking to buy any products or services from ESRI, or if you have already bought any but having issues with it, you can consult ESRI customer support. To know how to contact ESRI customer support for assistance, follow the information provided below.

Guide to Contact ESRI Customer Support

1. Phone Number Support

As ESRI customer support offers assistance through phone numbers, you can easily contact them by calling on the phone numbers provided below. Simply call on the phone number provided and follow the on-call prompts to get appropriate assistance for your query or concern.

• 1800 102 1918 (During Business Hours)

In case you are unable to contact ESRI customer support for assistance through the given phone number, you can follow the below-mentioned steps to check if the phone numbers have been updated.

• Open a web browser on your computer and go to the homepage of ESRI using the URL – https://www.esri.com/.
• Once you are on the homepage of ESRI, you will need to scroll down to the bottom of the page and select the Contact Us option under the Company You will be directed to the next screen.
• On the next screen, you will need to scroll down a bit to get to the Call us In the Call us section, you will need to check if the phone number has been updated or not.

 

2. Email Support

If the phone number has not been updated and still you are unable to connect with ESRI customer support, you can use the email support option to seek assistance. To know how to get to the Email support option, follow the below-mentioned steps.

1. Open a web browser on your computer and go to the homepage of ESRI using the URL – https://www.esri.com/.
2. Once you are on the homepage of ESRI, you will need to scroll down to the bottom of the page and select the Contact Us option under the Company You will be directed to the next screen.
3. On the next screen, you will need to select the Customer Service You will then need to go to the Contact Customer Service section and select the Contact option. Doing so will open a small window on your screen.
4. In the small window, you will need to select the email service that you are using to send an email message to ESRI customer support.
5. After sending the email, you can wait for a response from ESRI customer support for a solution.

NOTE: While the above-mentioned steps will help you get assistance from Customer Service through email, however, if you are looking for Technical support, you will need to click on the Right Arrow icon (>) next to the Customer Service option and then select the Technical Support option. Under the Technical Support section, you will need to select the Contact option under Contact Technical support. Then, simply follow the on-screen instructions to send an email and find appropriate assistance.

3. Open a Case

ESRI customer support also offers assistance to the customers by registering a case. To know how to open a special case for your queries or concern, follow the instructions provided below.

1. Open a web browser on your computer and go to the homepage of ESRI using the URL – https://www.esri.com/.
2. Once you are on the homepage of ESRI, you will need to scroll down to the bottom of the page and select the Contact Us option under the Company You will be directed to the next screen.
3. On the next screen, you will need to select the right-arrow icon next to the Customer Service This will expand more options.
4. From the expanded options, you will need to select the Technical Support
5. Next, you will need to scroll down to get to the Request case section and select the Open a new case Doing so will direct you to the next screen.
6. On the next screen, you will need to sign in to your account by entering the Username and Password in the provided field. After that press the Sign in
7. Once you are logged in, simply follow the on-screen prompts to open a case and get desired assistance.

 

4. ESRI Community

You can also visit the ESRI community to seek assistance from other ESRI members. To get to the ESRI community section, you can follow the information provided below.

1. Open a web browser on your computer and go to the homepage of ESRI using the URL – https://www.esri.com/.
2. Once you are on the homepage of ESRI, you will need to click on the Support & Services option from the upper menu bar. This will open a drop-down menu on your screen.
3. From the drop-down menu, you will need to select the ESRI Community This will direct you to the next screen.
4. On the next screen, you will need to browse through the community page to know how to find assistance for your queries or concerns.

So, these are the different ways that you can seek assistance from ESRI customer support.