How to Contact Elite Dangerous Customer Support?

Developed and published by Frontier Developments, Elite Dangerous is one of the most popular space flight simulation games.

This massively multiplayer space epic has brought the original open-world adventure of the game to the modern generation through a connected galaxy.

In the game, a player is assigned the role of a pilot (also referred to as CMDR or Commander) of a spaceship where he or she explores a realistic scale open-world representation of the Milky Way galaxy.

It is the first of the series’ massively multiplayer gameplay where the action of the player affects the narrative story of the persistent universe of the game.

Overall, the game is a fantastic experience for all the game fanatics, to make things even more convenient for the players, the company has a dedicated Elite Dangerous customer support for assisting if ever anyone comes across an issue or query regarding the game.

To know how you can reach Elite Dangerous customer support for assistance, follow the information provided in this guide below.

Ways to Contact Elite Dangerous Customer Support for Assistance

1. ARX FAQ

If you have common queries or concerns related to the Elite Dangerous game’s currency (created for the game universe), the first place where you can consider finding answers to them is at ARX FAQ. At ARX FAQ, you can find answers to common queries like what is ARX, How ARX can be earned, how ARX replaced credits and more.

To know how to get to the ARX FAQ section, follow the information provided below.

• Open a web browser on your phone, tablet, or computer, and navigate to the homepage of Elite Dangerous using the URL – https://www.elitedangerous.com/.
• Once you are on the homepage of Elite Dangerous, you will need to select the HELP option located near the top-right corner. This will direct you to the next screen.
• On the next screen, you will need to locate and select the ARX FAQ Doing so will direct you to the next page.
• On the next page, you can browse through the list of common queries related to ARX to find an answer for your particular concern.

 

2. Technical Customer Support

If ever you face any issue with the technical part of the Elite Dangerous game, you can easily find assistance through the technical customer support section available on their website.

Below are the steps that will help you get to the Technical Customer Support section of the Elite Dangerous game.

• Go to the homepage of Elite Dangerous game on your computer web browser using the URL – https://www.elitedangerous.com/.
• Once you get to the homepage, you will need to tap or click on the HELP option located in the upper-right corner of the screen. You will be taken to the next page.
• On the next page, you will need to located and select the Customer Support
• As you will select the Customer Support option, you will be directed to the next page. On the next page, you can either use the search option to find an answer for your problem, or you can select the particular game from the given list and follow the on-screen prompts to seek an appropriate solution.

 

3. Issue Tracker

Elite Dangerous game also offers assistance to the customers who sometimes find any problem with the gameplay. For this, the customer support of Elite Game has offered a dedicated section known as Issue Tracker.

A player can visit the Issue Tracker section and check if the problem is also being faced by other users, and if any solution or update is provided regarding it. To know how to get to the Issue Tracker section, follow these steps.

• Navigate to the homepage of Elite Dangerous by entering the URL – https://www.elitedangerous.com/ in the address bar of your computer web browser.
• When you reach the homepage, select the HELP option located on the top-right corner of the screen.
• On the next screen, you will need to find and select the Issue Tracker This will take you to the next screen.
• On the next screen, you will need to browse through the list of the latest confirmed and unconfirmed issues to get updates.

 

4. Contact Us

Another ideal way to seek assistance from Elite Dangerous customer support is through the Contact Us section. To get to the Contact Us section, follow the below-mentioned steps:

• Open a web browser on your phone, tablet, or computer, and navigate to the homepage of Elite Dangerous using the URL – https://www.elitedangerous.com/.
• Once you areon the homepage of Elite Dangerous, you will need to select the HELP option located near the top-right corner. This will direct you to the next screen.
• On the next screen, you will need to locate and select the Contact Us Doing so will direct you to the next page.
• On the next page, you will need to scroll down and select the Elite Dangerous game from the given list.
• Then, you will need to select the device (PC, PlayStation, Xbox, or Mac) on which you play the game.
• After that on the next screen, you will need to select the category according to the problem you are experiencing. The given options will be as follows:
  • Lost ships, credits, or modules
  • Game Moderation
  • Purchasing; Arx and ‘In-Game Extras’
  • Account Support
  • Technical Support
• Once you select the category, follow the on-screen prompts to find answers for your queries and concern.

So, these are the different ways that you can contact Elite Dangerous Customer Support for assistance.