In this full guide to contact DJI customer support, we will ensure you have all the ways and options to reach out to the industry-trained professionals to avail the quickest help. The next time you need any help with your DJI drone, you must know where to go. The support team delivers the most effective solutions and ensures you get rid of the issue.
Multiple Channels to Contact DJI Customer Support
Whether you are looking for support for Phantom 3 or DJI Phantom 4 Pro, you will find all the essential support information in this blog. Take a look here –
DJI Customer Support Phone Number (Telephone):
The first thing you would want while looking for the best DJI customer support is its phone number. It is the most efficient way to reach out to the support team. Note down the numbers below and make sure you dial them during operating times. Here’s a list of regional customer support phone number –
|Country/ Regional Numbers||Phone Numbers||Working Hours|
|China||+86 4007000303||Mon to Sun: 9 am – 12:30 pm and 2 pm – 9 pm (GMT + 8)|
|Germany||+49(0)9771-1773000||Mon – Fri: 9 am – 3 pm (GMT + 1)|
|Hong Kong China||+852 36060 6038||Mon – Sun: 9 am – 12:30 pm and 2 pm – 9 pm (GMT + 8)|
|Taiwan China||+886 28723 0819||Mon – Sun: 9 am – 12:30 pm and 2 pm – 9 pm (GMT + 8)|
|United Kingdom||+44 2076603037||Mon – Fri: 9 am – 6 pm (GMT + 0)|
|Macau China||+853 6262 1485||Mon – Sun: 9 am – 12:30 pm and 2 pm – 9 pm (GMT + 8)|
|United States & Canada||+1(818)2350789||Mon – Fri: 7 am – 5 pm (PST)|
|Netherlands||+31 20654 5202||Mon – Fri: 10 am – 7 pm (GMT + 1)|
|Australia||+61 1300 090 802||Mon – Fri: 9 am – 5 pm (GMT + 10)|
|South Korea||+82 080 822 1456||Mon – Fri: 10 am – 13:30 pm and 1:30 pm – 7 pm (GMT + 9)|
|Brazil||+55 0800 880 9983||Mon – Fri: 9 am – 6 pm (GMT – 3)|
DJI Customer Email Support:
If you wish to add more detail regarding the ongoing issue with your drone, consider mailing it to the staff at [email protected]. The support team will get back to you within 12 hours. If you have queries related to geozone or flight restrictions, send emails to [email protected].
Service Time in Different Zones –
- Japan: Mon – Fri, 9:30 am to 6 pm (GMT + 9)
- North America: Mon – Fri, 9 am to 5 pm (GMT – 8)
- Europe: Mon – Fri, 9 am to 3 pm (GMT + 2)
DJI Customer Live Chat Support:
Have something to share with the support staff and an instant answer?
- Go to https://www.dji.com/support.
- Click on “Online Support”.
- Click on a product – Phantom, Ronin, DJI FPV, Robomaster, Mavic, Spark, Inspire, or OSMO.
- You will get a response immediately.
DJI Customer Support through Twitter:
Twitter has emerged as one of the ideal platforms to seek instant support from the Company. Go to the DJI Support Twitter handle and post your queries. You will get quick a response from the professionals.
DJI Customer Support through Facebook:
If you spend most of your time on Facebook, why not spare a minute more to post your query? The DJI Customer Support Facebook page has a “Send Message” button. You can send your inquiry via Facebook Messenger, too.
Sometimes, it is wise to know what other pilots have to say about your drone problems. You can visit the forum page that offers effective solutions for sure. Make sure you have an account with DJI. This makes it easier to talk to other knowledgeable people.
Want to repair the product? Place an online repair request by visiting the official website with your login details. The repair procedure involves four important steps – request service, send your product, assessment and repair, and receive your product.