Dexcom is a reputed company that is well known for developing, manufacturing, and distributing Continuous Glucose Monitoring Systems for Type 1 and Type 2 Diabetes management. The Dexcom Glucose Monitoring devices work by taking a reading on particular intervals using a small electrode placed under the skin (held in place by adhesive) of the person. Results from the monitoring device are provided to the smart device of the person through Bluetooth wireless technology.
The company also has a dedicated mobile application that allows users to share their glucose information with up to five individuals. This way you can easily get your situation assessed by your doctor. While the device and application are known for their user-friendly features and functionality, however, sometimes, some users face issues operating their device or app and look for assistance.
To help such users, the company offers assistance through its dedicated Dexcom customer support. If you are also having trouble using the Dexcom glucose monitoring system or need any other information about the Dexcom products and service, you can seek instant assistance through their Dexcom customer support. To know how to reach Dexcom customer support for assistance, go through the information provided below.
Guide to Contact Dexcom Customer Support
At Dexcom customer support, there are a couple of ways you can seek help for your problems and concerns. The information about these assistance options is provided below.
Frequently Asked Questions
For common queries related to Dexcom products and supplies, orders, application, etc. you can find answers to all such queries at the Frequently Asked Questions section of Dexcom Customer Support. To know how to get to Frequently Asked Questions, follow the instructions provided below.
- Open a web browser on your computer and open the Dexcom homepage.
- Once you are on the Dexcom homepage, you will need to scroll down to the bottom of the page
- On the bottom of the page, you will need to go to the Support section located on the lower-right corner of the screen.
- In the Support section, you will need to click on the FAQ option. Doing so will direct you to the next screen.
- On the next screen, you will be provided a list of all frequently asked questions with answers. Simply browse through the list to get answers for your various queries.
Social Networking Sites
As Dexcom is available on popular social networking websites such as Facebook, Instagram, and LinkedIn, you can also seek assistance for your queries and concern through these platforms as well. Below are the direct links to
NOTE: You can either send a direct message to the Dexcom customer support or post your concern on their wall.
Email Live Chat and Quick Links
If you wish to seek assistance for Dexcom orders and general customer queries through email, you can send your queries at [email protected]. Apart from email support, some of the quick links that you can use to get support for product troubleshooting and replacement related issues from Dexcom customer services are as follows:
If you wish to seek help from Dexcom Technical Support via live chat, you can do so easily by visiting Live Chat with the Dexcom Tech Support page.
Dexcom Phone Support
If the above-mentioned assistance options don’t help you overcome a problem with Dexcom product or service, you can reach the Dexcom customer support by contacting them through the following phone numbers.
Customer Sales Support
If you are looking to seek assistance for your Dexcom order and general customer questions, you can contact the Dexcom customer sales support on the following phone number.
- Customer Sales Support Phone Number: 1 888738 3646
- Timing: Monday to Friday 6 AM to 5 PM PST / Saturday 8 Am to 4 PM PST
Global Technical Support
If you are looking to seek assistance for product troubleshooting or replacement related problem, you can contact the Dexcom customer global technical support on the following phone number.
- Global Technical Support Phone Number: 1 844 6078398
- Timing: 24 Hours a Days; 7 Days a Week
If you are looking for information regarding CGM training, Software Downloads, and Tutorials, you can contact Dexcom care on the following phone number.
- Dexcom Care Phone Number: 1 877 339 2664
- Timing (All Hours subject to change): Monday to Friday 6 AM to 5 PM PST / Saturday 7 AM to 1:30 PM PST
So, these are the different assistance options that you can use to contact Dexcom customer support.