How to Contact Carbonite Customer Support?

Carbonite is a company that is well-known for offering online backup service, available for both macOS and Windows users. Their services can help a user back up documents, music, photos, e-mails, and settings. Carbonite is said to be the first company in the market to provide unlimited backup space for a fixed price.

If you have hired any services of Carbonite or looking to buy one and you have some concerns regarding it, you can seek answers to them by contacting Carbonite customer support. To know how to contact Carbonite customer support for assistance, you can follow the information provided in this post below.

Guide to Contact Carbonite Customer Support

  1. Phone Number

If you have any questions related to the Carbonite services, you can find reliable assistance by contacting Carbonite customer support by phone. Below you can find the customer support phone number of Carbonite.

  • Carbonite Sales Phone Number: 1 877 334 7621
  • Timing: Monday to Friday 08:00 AM – 05:00 PM (Excluding US Holiday)

Carbonite End Point Customer Support (Regional Numbers)

  • North America: 1 866 855 9555
  • Australia: 1800 751 697
  • Belgium: (+)32 78 48 01 77
  • France: (+)33 (0)1 47 77 15 06
  • Germany: +49 (89) 2154 740 -70
  • India: 000 800 919 0270
  • Luxembourg: +352 20 88 27 66
  • Netherlands: 0800 0229042
  • Singapore: 1-800 852 3977
  • South Africa: +27 87 056 8849
  • Spain: 900 876 833
  • UAE: 8000 4449725
  • UK: +44 (0)800 014 8966

 

  1. Email Support

Another ideal way to seek assistance from Carbonite customer support is through email. You can find the relevant email addresses of the concerned department below.

 

  1. Knowledge Base

If you wish to get assistance from Carbonite customer support through help articles, you can visit the Knowledge Base section of Carbonite customer support. To know how to get to the Knowledge Base section, follow the steps provided below.

  • Open a web browser on your computer and go to the homepage of Carbonite using the URL – https://www.carbonite.com/.
  • Once you are on the homepage of Carbonite, you will need to click on the Support option located in the top-right corner of the screen. This will direct you to the next screen.
  • On the next screen, you will need to scroll down a bit and click on the Visit Knowledge Base button. Doing so will direct you to the next screen.
  • On the next screen, you will first need to enter a topic or keyword in the provided field and select the product from the drop-down menu under the All Products
  • After that, you will need to press the Search button. This will take you to the next screen where you will need to follow on-screen information to get the desired solution for your concern.

 

  1. Help Topics

You can also find assistance through the Help Topics based on the product you are using. Below you can find the steps that you will need to follow to find assistance through Help Topic.

  • Open a web browser on your computer and go to the homepage of Carbonite using the URL – https://www.carbonite.com/.
  • Once you are on the homepage of Carbonite, you will need to click on the Support option located in the top-right corner of the screen. This will direct you to the next screen.
  • On the next screen, you will need to scroll down a bit and click on the Visit Knowledge Base button. Doing so will direct you to the next screen.
  • On the next screen, you will need to get to the Carbonite Safe Backup section.
  • Next, you will need to select from the given options – Backup for Windows or Backup for Mac.
  • Then, you will simply need to follow the on-screen prompts to get the desired help topic for your particular query or concern.

So, these are the ways that you can contact Carbonite customer support for assistance.

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