How to Contact Black Desert Online Customer Support?

Black Desert Online is a popular sandbox MMORPG (Massively Multiplayer Online Role-Playing Game) which is developed by Pearl Abyss, a Korean video game developer. The game was originally published for Microsoft Windows, however later, it was also made available for mobile with the title Black Desert Mobile and further for PlayStation 4 and Xbox One by the name Black Desert.

While the gameplay is engaging and the user experience is flawless, however, if you ever experience an issue or have any query related to the game, you can seek reliable assistance from Black Desert Online customer support. To know how to contact Black Desert Online Customer Support, follow the information provided below.

Guide to Contact Black Desert Online Customer Support

  1. Frequently Asked Questions (FAQ)

For common queries related to the Black Desert Online game such as deleting an account, being unable to access an account, Game Data missing, etc., you can consider seeking assistance by referring to the Frequently Asked Questions section. To know how to get to the FAQ section, follow the instructions provided below.

  • Open a web browser on your phone or computer and go to the homepage of Black Desert Online using the URL – https://www.naeu.playblackdesert.com/en-US/Main/Index.
  • Once you are on the homepage of Black Desert Online, you will need to scroll down to the bottom of the page and select the Support This will direct you to the next screen.
  • On the next screen, you will need to locate the FAQ section and browse through the list of questions to find the answer for your particular query or concern.

 

  1. Search Help

Another ideal way to seek assistance from Black Desert Online customer support is using the search help option. With the search help option, you can find an answer to your queries using the relevant help topics. To know how to get to the search help option, you can follow the instructions provided below.

  • On your computer or phone web browser, you will first need to navigate to the homepage of Black Desert Online using the URL – https://www.naeu.playblackdesert.com/en-US/Main/Index.
  • Once you are on the homepage of the game, you will need to scroll down to the bottom of the page and select the Support You will be directed to the next screen.
  • On the next screen, you will need to go to the Search help field and enter your query or keyword related to your problem. Then press the search icon and wait for the search result to appear on your screen.
  • From the search result that will appear on your screen, you will need to select the relevant help topic and follow the information provided in it to get a reliable assistance.

 

  1. Submit an Inquiry

You can also seek assistance from Black Desert Online customer support by submitting your Inquiry. To know how to submit an inquiry to Black Desert Online customer support, follow the information provided below.

NOTE: Make sure to keep your login credentials ready as you might be prompted to log into your account.

  • Open a web browser on your phone or computer and go to the homepage of Black Desert Online using the URL – https://www.naeu.playblackdesert.com/en-US/Main/Index.
  • Once you are on the homepage of Black Desert Online, you will need to scroll down to the bottom of the page and select the Support This will direct you to the next screen.
  • Once you are on the next screen, you will need to scroll down and select the Submit an Inquiry Doing so will take you to a series of steps.
  • Simply follow the on-screen steps to submit your inquiry to the Black Desert Online customer support.
  • Once you have submitted the query to the customer support of the game, you will need to wait for the response from the customer support to get a reliable assistance.

NOTE: In case you don’t have an account registered with the Black Desert Online game, you can register for one by selecting the Login option from the homepage.

So, these are the different ways that you can consider seeking assistance from Black Desert Online customer support for your queries or concern.

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