How to Contact Audible Customer Support?

Audible support

Owned by Amazon.com Inc., Audible is an online audiobook and podcast service which is known for allowing users to stream and purchase audiobooks and other types of spoken word content. A user can purchase this content individually or under a subscription model where a user receives “credits” which can be redeemed for content on monthly basis and getting access to a curated library of on-demand content. Audible is said to be the biggest audiobook producer and retailer in the United States.

While the services offered by Audible are reliable and the content is quite engaging, however, if you ever face any issue or have any query related to Audible, you can contact Audible customer support to seek appropriate assistance. To know how to contact Audible customer support for assistance, follow the information provided below.

Guide to Contact Audible Customer Support

  1. Help Section

The first place where you consider seeking assistance for your query or concern from Audible customer support is through the Help section. In the Help section of Audible, you can find assistance options such as Troubleshooting, Cancellation, Library, Credits, and Help Articles. To know how to get to the Help section, follow the information provided below.

  • To begin with, open a web browser on your phone, tablet, or computer and go to the homepage of Audible using the URL – https://www.audible.com/.
  • Once you are on the homepage of Audible, you will need to scroll down to the bottom of the screen and click or tap on the Contact Us

NOTE:If you see the Help option located in the top-right corner of the homepage of Audible, you can select it. This will direct you to the Help Center screen.

  • On the next screen, you will need to click or tap on the Help Center Doing so will direct you to the Help Center page on the next screen.
  • Once you get to the Help Center page on the next screen, you will find the following assistance options:
    • Plus Catalog
    • Cancel or Pause
    • Troubleshooting
    • Credits

Plus Catalog

If you select this option, this will direct you to the next screen where members can have access to the Audible PlusCatalog. Here, you will be able to find Audible’s all-you-can-listen service, comprising thousands of Audible Originals, audiobooks, and podcasts.

Cancel or Pause

If you ever wish to cancel or pause your Audible services, you can easily do so by selecting the Cancel or Pause option. Doing so will direct you to the next screen and select the Cancel Now button. After that, simply follow the on-screen prompts to complete the cancellation process.

Troubleshooting

If you have any kind of issue or query related to Audible, you can select the Troubleshooting option. Selecting this option will take you to the next screen where you will need to browse through the list of help articles to find assistance for your problem.

  1. Membership FAQs

Another ideal option to seek assistance from Audible customer support is through membership FAQs. To know how to get to the Membership FAQs section, you can follow the instructions provided below.

  • Launch a web browser on your phone, tablet, or computer and go to the homepage of Audible using the URL – https://www.audible.com/.
  • Once you are on the homepage of Audible, you will need to scroll down to the bottom of the screen and click or tap on the Contact Us

NOTE: If you see the Help option located in the top-right corner of the homepage of Audible, you can select it. This will direct you to the Help Center screen.

  • On the next screen, you will need to click or tap on the Help Center Doing so will direct you to the Help Center page on the next screen.
  • Once you get to the Help Center page on the next screen, you will need to scroll down and select the Contact Us button where it says “Need more assistance?”. You will be directed to the next screen.
  • On the next screen, you will need to scroll down to the Helpful Links section and select the Membership FAQs This will direct you to the next screen.
  • On the next screen, you will need to browse through the list of queries to find an answer for your particular concern.
  • Similarly, you can select the following options under the Helpful links to find relevant assistance for your concern.
    • How to use your Alexa device to contact us
    • Membership FAQs
    • Enroll in an Audible Membership
    • Reset your password
    • Manage payment information
    • Unknown charges
    • Change Name, Email address, or password
    • Update email preferences

So, these are the different assistance options that you can use to seek assistance from Audible customer support.

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