How to Contact ARRIS Customer Support?

ARRIS International Limited, commonly known as ARRIS, is a telecommunications equipment company primarily focused on telephony, data, and video systems for businesses and homes. Some of the products offered by ARRIS include In-Building Antennas & Components, Base Station Antennas & Equipment, Microwave Antenna & Accessories, Power Supplies for Outdoor Wireless, and more.

If you have purchased any of such products from ARRIS or looking to buy one, however, you have some queries or issues related to it, you can find reliable assistance from ARRIS customer support. To know how to contact ARRIS customer support for assistance, follow the information provided below.

Ways to Reach ARRIS Customer Support For Assistance

  1. Phone Support

The first and the fastest way to contact ARRIS customer support is through the phone. Simply call the below-mentioned phone numbers and follow the on-call prompts to get desired assistance for your query.

  • Broadband Modems and Gateways: 1 877 466 8648 (Option 1) | Sunday to Saturday: 07:00 AM to 12:00 AM CST
  • mAX Routers: 1 866 757 3598 | Sunday to Saturday: 07:00 AM to 12:00 AM CST
  • RipCurrent Routers and Extenders: 1 877 466 8646 (Option 2) | Sunday to Saturday: 07:00 AM to 12:00 AM CST
  • Touchstone Cable Modems, Gateways and EMTAs: 1 877 682 7747 | Sunday to Saturday: 07:00 AM to 12:00 AM CST
  • Sunday to Saturday: 07:00 AM to 12:00 AM CST

In case you are unable to get connected to ARRIS customer support using the above-mentioned phone numbers, you can visit the Support page of ARRIS to check if the phone numbers have been updated. Here are the steps to get to the Support page.

  • Open a web browser on your computer and go to the homepage of ARRIS using the URL – https://www.commscope.com/.
  • Once you are on the homepage of ARRIS, you will need to scroll down to the bottom of the page and select the Contact Us option under the Get Help You will be directed to the next page.
  • On the next page, you will need to scroll down to select the Find Support option under the ARRIS This will also direct you to the next screen.
  • On the next screen, you will again need to scroll down to locate and select the Visit Consumer Support option located on the right-hand side.
  • On the next screen, you will need to select the Call Us option under the CONTACT US This will take you to the next page.
  • On the next page, you will need to select the Call option under the Support Services Doing so will direct you to the subsequent screen where you will find all the phone numbers listed.

 

  1. Email Support

If you wish to seek assistance from ARRIS customer support through email, you will need to go to the Email Support page of ARRIS by following these steps. Once you will be on the Email Support page, you will need to enter the required information in the prompted field and press the Continue button.

  • Start by opening a web browser on your computer and navigate to the homepage of ARRIS using the URL – https://www.commscope.com/.
  • On the homepage of ARRIS, scroll down to the bottom of the page and click on the Contact Us option under the Get Help You will be directed to the next page.
  • On the next page, scroll down to select the Find Support option under the ARRIS This will also direct you to the next screen.
  • On the next screen, you will again need to scroll down to locate and select the Visit Consumer Support option located on the right-hand side.
  • On the next screen, select the Email option under the CONTACT US This will expand the Email Support menu below the option.
  • In the Email Support form, you will need to provide information such as your Email Address, First Name, Last Name, Zip Code, Place Of Purchase, Serial Number, Service Provider, Subject, and Question. Then, you will need to select Yes or No option for the following options on your screen:
    • Would you like to participate in a customer satisfaction survey from ARRIS?
    • I have read and accepted ARRIS privacy
  • After that, you will simply need to press the Continue button and wait for the response from ARRIS customer support for getting a solution.

 

  1. Live Chat Support

The Live Chat Support option is also offered by ARRIS customer support to the users for getting assistance for the queries or concerns. Here are the steps that you will need to follow to get to the Live Chat Support option.

  • Launch a web browser on your computer and navigate to the homepage of ARRIS using the URL – https://www.commscope.com/.
  • Once you are on the homepage of ARRIS, scroll down to the bottom of the page and click on the Contact Us option under the Get Help You will be directed to the next page.
  • On the next page, scroll down to select the Find Support option under the ARRIS This will also direct you to the next screen.
  • On the next screen, you will again need to scroll down and select the Visit Consumer Support option located on the right-hand side.
  • On the next screen, you will need to select the Live Chat option under the CONTACT US This will expand the menu below the option where you will need to follow the on-screen prompt to begin live chatting and get a solution for your problem.

 

  1. Technical Support Guide

One more assistance option that you can consider to get help from ARRIS customer support is through the technical support guide. To know how to get to the Technical support guide, follow the instructions provided below.

  • Go to the homepage of ARRIS on your computer web browser using the URL – https://www.commscope.com/.
  • Once you are on the homepage of ARRIS customer support, you will need to scroll down to the bottom of the page and select the Contact Us option under the Get Help
  • On the next screen, you will need to select the Find Support option under the ARRIS
  • On the new page where you will be directed you will find the Technical Support guide to get assistance for your queries and concern.

So, these are the different ways that you can use to contact ARRIS customer support for assistance

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