Amazon is one of the top e-commerce companies in the world which is known for offering almost everything from books, CDs/DVDs, Videos, Electronics, Tools, Toys, Apparels, Home Furnishings, Kitchen Items, Health Supplements, and much more. The company is also known for developing the Kindle, which is available as both an e-book reader and a tablet computer. In addition to this, the company also has a streaming application that features movies, TV shows, and original content in multiple languages. While the services offered by Amazon are reliable and error-free, however, if you ever face any issues or queries with Amazon (for e-commerce portal) regarding your order, product, or any other services, you can seek instant assistance through the different customer service options such as Help Guides, FAQs, Phone Numbers, and Virtual customer service support associates.
Before you go through the different support options offered by Amazon to assistance, some of the common issues that users generally face include:
- Unable to log in to account, getting a message which reads incorrect password.
- Unable to access the account even after changing password.
- Made a purchase earlier but it is not showing in the purchase/order list.
- Unable to open Amazon webpage
- Amazon webpage taking too much time to load
Guide to Contact Amazon Virtual Customer Service Support Associate
If you are looking specifically to contact Amazon Virtual Customer Service Support associate, you will need to follow the below-mentioned steps.
- Open a web browser on your computer and go to the homepage of the Amazon e-commerce website (https://www.amazon.com/).
- Once you are on the homepage, you will need to scroll down to the bottom of the page and click on the Help option under the Let us help you This will take you to the next page.
- On the next page, you will be provided different categories to get help with. This will mainly include Your Orders, Returns& Refunds, Digital Services, and Device Support, Manage Prime, Get Product Help, Payments & Gift Cards.
- You will need to select the relevant categories from the given options. You will then be directed to the next screen where you will be provided the virtual customer service support options.
NOTE: The virtual assistance options will be provided for select products and services. In case you do not find the virtual customer service support option for your particular concern, you may explore the other support options to seek instant assistance for your query.
Other Support Options
Search Help
Another ideal support options that you can use to get help from Amazon customer support is through the search help option. To know how to get to the Search Help option, follow the information provided below.
- Go to the homepage of Amazon (https://www.amazon.com/) on your computer web browser.
- Once you are on the homepage, you will need to scroll down to the bottom of the screen to get to the Let Us Help You
- Under the Let Us Help You section, you will need to click on the Help This will direct you to the next page.
- On the next page, you will need to scroll down a bit to get to the Search the help library.
- In the Search the help library field, you will need to enter keywords related to the query or concern you need assistance with.
- From the search result that appears on your screen, you can select the relevant help guide to get assistance for your problem.
Contact Amazon
If you are still not able to get help for your particular query or problem, you can follow the steps provided below to contact Amazon.
- On your computer web browser, you will need to navigate to the Amazon homepage (https://www.amazon.com/).
- Once you are on the homepage, you will need to click on the Help option under the Let Us Help You You will find this option located in the bottom section of the page.
- On the Help page, you will need to scroll down to get to the Recommended Topics section where you will need to click on the Need More Help?
- From the given options under Need More Help, you will need to click on the Contact Us You will be directed to the next page.
- On the next page, you will need to follow the on-screen prompts to get connected to one of the Amazon customer support representatives.
So, these are the different assistance options that you can consider for your Amazon orders, returns, products, and services apart from contacting Amazon virtual customer service support. In addition to the above, if you are looking to seek assistance for your Amazon Kindle, you can follow the information provided below.
Amazon Kindle Customer Support Phone Number
If you are looking to get assistance from Amazon Kindle customer support via phone, follow the information provided below.
- Go to the link https://www.amazon.com/hz/contact-us?ref_=hp_ss_qs_v3_dv_cu_t2&from=gp&initialIssue=asin-order&_encoding=UTF8& and locate the “Have us call you” section.
- Under the “Have us call you” section, click on the Call me button, you will receive a call from the Amazon Kindle customer support expert within 2 minutes.
And, this is how you can get issues fixed with your Amazon Kindle whenever you need assistance.
