Ally Finance is a renowned bank holding company offering financial services which mainly include car finance, online banking through a direct bank, mortgage loans, vehicle insurance, corporate lending, and an electronic trading platform to trade financial assets. Ally Finance is the 18th largest bank in the US by assets and the biggest car finance company in the country by volume, serving over six million customers. The company has sold over 5 Million Automobiles, out of which 270,000 were sold in 2019 only. If you are also looking to avail of financial services from Ally Finance but want to first get answers to some of your concerns, you can reach their Ally Finance Customer Support for assistance. To know how to reach Ally Finance Customer Service, go through the information provided below.
Ways to Contact Ally Finance Customer Service
Whether you are a prospective customer or an existing one, if you have any concerns or queries related to the Ally Finance, you can get instant assistance from Ally Finance customer support team. From email, phone, and Live Chat support to Help Articles and Social Networking sites, there are numerous ways to seek assistance from Ally Finance customer service. To know how to use these assistance options, follow the information provided below.
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Help Center
One of the assistance options that you can use to get assistance for your queries is the Help Center. At Ally Finance Help Center, you can find answers to queries such as Ally Bank’s Raise Your Rate CD, Uses of Mobile Banking, Functions of Ally Corporate Finance, etc. To get to the Help Center, follow the instructions provided below.
- Open a web browser on your computer and go to the Ally Finance homepage (https://www.ally.com/).
- Once you are on the homepage, you will need to click on the Help option located near the top-right corner. You will be directed to the next screen.
- On the next screen, you will see the Search In the Search box, you will need to enter the query or keyword related to your concern.
- From the search result, you will need to select the appropriate Help Articles and follow the information provided in it to get an answer to your query.
NOTE: Try to be precise with the words you use in the search box to get a better search result.
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Social Networking Sites
Ally Finance is also available on many popular social networking sites such as Facebook, Twitter, YouTube, Instagram, and LinkedIn. On these social networking pages of Ally Finance, you can either send a direct message or post your query on the wall. Below are the direct links of the social networking sites:
Facebook (https://www.facebook.com/ally)
Twitter (https://twitter.com/ally)
LinkedIn (https://www.linkedin.com/company/ally/)
Instagram (https://www.instagram.com/ally/)
YouTube (https://www.youtube.com/c/ally)
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Live Chat
Another excellent way to seek assistance from Ally Finance is through the Live Chat support medium. With this assistance option, you can seek assistance for your query through one of Ally Finance customer service executives via chat message. To get to the live chat support option, follow these steps:
- Go to the Ally Finance homepage (https://www.ally.com/) on your web browser.
- Once you are on the homepage, you will need to scroll down to the bottom of the page and click on the Contact option under the Resources You will be directed to the next screen.
- On the next screen, you will see the different categories such as Ally Auto, Ally Bank, Home Loans, Invest, Lending, Fraud Hotline, etc.
- For the categories, you see the Chat support option, only for those you can seek assistance through live chat support.
- Just click on the Chat support option and follow the on-screen prompts to get help for your concern.
NOTE: Make sure to sign in to your Ally Finance account to be able to avail live chat support options.
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Email Support
Ally Finance customer support also offers assistance through Email as well. So, if you wish to seek assistance from Ally Finance through email, you can follow the instructions provided below.
- Open the Ally Finance homepage (https://www.ally.com/) on your web browser.
- Once you are on the homepage, you will need to scroll down to the bottom of the page and click on the Contact option under the Resources You will be directed to the next screen.
- On the next screen, you will see the different categories such as Ally Auto, Ally Bank, Home Loans, Invest, Lending, Fraud Hotline, etc.
- For the categories, you see the Email support option, only for those you can seek assistance through Email support.
- Below are the email addresses for the different categories that you can use to seek assistance from Ally Finance customer service:
Ally Auto: You will need to login to send a secure message.
Ally Bank: You will need to login to send a secure message.
Invest: [email protected]
Lending: [email protected]
Fraud Hotline: [email protected]
Corporate Finance: [email protected]
Talent Acquisition: [email protected]
Giving Back: [email protected]
Wallet Wise: [email protected]
Ally Grants: [email protected]
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Phone Number
If you are unable to get satisfactory assistance from Ally Finance customer service through the above-mentioned support options, you can contact the customer support team through the following phone numbers:
Ally Auto
1-888-925-2559
Monday to Friday: 08:00 AM to 10:00 PM ET
Saturday: 09:00 AM to 07:00 PM
Outside the U.S.
+1-316-652-6430
American Suzuki Financial Services
1-888-895-7578
National Auto Finance Company & Nuvell Credit Company
1-888-925-2559
Ally Bank
1 877 247 2559
Outside the U.S.
+1-757-247-2559
Hearing Impaired
1-877-320-2559
Invest
1-855-880-2559
Monday to Sunday: 07:00 AM to 10:00 PM ET
Outside the U.S.
1-818-459-4591
Lending
Billing (personal loans only)
1-888-568-0186
Monday to Saturday: 08:00 AM to 10:00 PM ET
General Questions (personal loans only)
1-800-427-9184
Monday to Friday: 08:00 AM to 08:00 PM ET
Saturday: 10:00 AM to 05:00 PM ET
Fraud Hotline
Report suspected fraud and online abuse: 1 800 971 6037
So, now as you have information about the different ways to contact Ally Finance Customer Support, you can easily seek reliable assistance for your query whenever you wish to.
