Alltel is one of the reputed wireless telecommunications company in the United States majorly serving the rural areas. Before the acquisitions by Verizon and AT&T, Alltel Wireless was primarily serving more than 33 states with a customer base of over 13 million subscribers. Upon acquisition by Verizon, a part of Alltel was spun off and made to operate with the same name in rural areas. After the merger, Alltel became the ninth largest wireless telecommunications company in the country with more than 750,000 customers. In 2013, AT&T acquired the remaining of Alltel from Atlantic Tele-Network. This merger has left customers confused as to how to seek assistance from Alltel customer service.
Why You Need Alltel Customer Service
Following are the list of issues and queries for which customers seek assistance from Alltel customer service when they have any problem with Alltel products or services.
1.) Unable to call or receive calls on my Alltel wireless phone.
2.) Unable to receive network signals in my Alltel wireless phone.
3.) Sound quality is very poor in my Alltel wireless phone. How to fix it?
4.) Calls are getting dropped frequently on my Alltel wireless phone.
5.) How can I make changes to my current plan, services, and features?
6.) What are the different modes of bill payment for my Alltel wireless service?
7.) Facing connectivity issues with my Alltel wireless phone. How can I get it fixed?
8.) What should I do my Alltel wireless phone gets lost or stolen?
9.) Experiencing a delay when answering a call with data connection of my Alltel wireless phone.
10.) How to get a replacement for my Alltel wireless phone when it has stopped working?
Whether you are facing the above-mentioned problems or any other issue with your Alltel products and services, you can seek quick assistance for all your query and problems from Alltel customer support.
How to Contact Alltel Customer Support?
As the Alltel business has been partly acquired by Verizon and AT&T, the customer may face problem seeking support from Alltel customer support. If you are also facing trouble reaching Alltel customer support, you can refer to the following information to know as to how to seek assistance from Alltel customer support.
According to AT&T, during the transition period, you will need to contact Alltel at 1-800-ALLTEL1 (1-800-255-8351) or dial *611 from your wireless phone. Alternatively, you can also visit the Alltel retail store to get assistance for your problem. Once the transition gets completed and you get the new AT&T GoPhone, you can contact AT&T care for any question or problem you may have.
Frequently Asked Questions
Go to the link https://www.att.com/att/alltel/no-contract-faq.html and find the list of frequently asked questions to seek support related to the transition of Alltel services to AT&T.
At present, these are the assistance options available at Alltel customer support. As the transition of Alltel services to AT&T gets complete, there will be more assistance options available at Alltel customer support.