AAdvantage is a frequent-flyer program provided by American Airlines. Introduced in 1981, it was the second such loyalty program. At present, there are over 67 million members of AAdvantage, making it the largest loyalty program in the world. The miles that a member collects in the program allows them to redeem them for tickets, availing free or discounted car rentals, merchandise, hotel stays, and many other products and services. It also allows the member to upgrade their service class depending on the miles they have accumulated. There are different types of AAdvantage programs such as AAdvantage Gold, AAdvantage Platinum, AAdvantage Executive Platinum elite members, and AAdvantage Platinum Pro.
If you are also looking to become a member of the AAdvantage program or if you need assistance regarding any issue or query related to AAdvantage membership, you can easily seek help from AAdvantage customer service. At AAdvantage customer support, you can find help for your concern through different support mediums. To know how to contact AAdvantage customer service for assistance, go through the information provided below.
Ways to Contact AAdvantage Customer Service For Assistance
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Frequently Asked Questions
If you have common queries related to the AAdvantage loyalty program such as Miles collected, Award Travel, Upgrades, Updating name or password, etc., you can find answers to such queries easily at the Frequently Asked Questions section. To get to the FAQ section, you will need to follow the instructions provided below.
- Open a web browser on your computer and go to the American Airlines AAdvantage homepage (https://www.aa.com/i18n/aadvantage-program/aadvantage-program.jsp).
- Once you are on the homepage, you will need to scroll down to the bottom of the page to get to the Help section.
- In the Help section, you will need to click on the FAQ This will direct you to the next screen.
- In the FAQ section, click on the AAdvantage FAQs option. You will be directed to the next page.
- On the next page, you will need to browse through the list of common queries related to the AAdvantage program to find an answer to your particular query.
- Follow the information provided in the answer to your relevant query to resolve the issue.
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Help Center
In case you need assistance regarding AAdvantage account service, Requesting miles, Requesting missing partner miles, or Reactivating miles, you can seek assistance using the Help Center section provided on the American Airlines customer support. To get to the Help center section, follow the below-mentioned steps:
- Open a web browser on your computer and go to the American Airlines AAdvantage homepage (https://www.aa.com/i18n/aadvantage-program/aadvantage-program.jsp).
- Once you are on the homepage, you will need to scroll down to the bottom of the page to get to the Help section.
- In the Help section, you will need to click on the Contact American This will direct you to the next screen.
- On the next screen, you will need to go to the AAdvantage program category under How Can we help?
- In this category, you can browse through the different options to get help for your particular concern.
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Email Support
Another ideal way to seek assistance for your AAdvantage loyalty program related issue is through the Email support option. You can simply write an email to the AAdvantage customer service team to get reliable assistance through email. Here are the steps that you will need to follow to get help through Email support.
- Open a web browser on your computer and go to the American Airlines AAdvantage homepage (https://www.aa.com/i18n/aadvantage-program/aadvantage-program.jsp).
- Once you are on the homepage, you will need to scroll down to the bottom of the page to get to the Help section.
- In the Help section, you will need to click on the Contact American This will direct you to the next screen.
- On the next screen, you will need to scroll down to get to the Share with us
- In the Share with us section, you will need to click on the Contact American option under the Email Doing so will direct you to the next page.
- On the next page, you will simply need to follow the on-screen prompts to send your query through email.
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Phone Support
If even after using the above-mentioned support options you are unable to find assistance regarding your problem with the AAdvantage loyalty program, you can consider contacting the AAdvantage customer service team using the following phone numbers:
| Language | Phone | Hours (CT) |
| English | 800 433 7300 | 24 hours |
| Spanish | 800 633 3711 | 24 hours |
| French | 800 756 8613 | 7 am – 6 pm |
| Portuguese | 866 824 8717 | 6 am – 7 pm |
| Creole | 800 833 5767 | 7 am – 4 pm |
| Japanese | 800 237 0027 | 24 hours |
| Mandarin Chinese | 800 492 8095 | 24 hours |
| Hearing & speech impaired | Dial 711 if you wish to get connected through the National Relay Service | 24 hours |
So, these are the different ways you can contact AAdvantage customer service for assistance.
